There are gaps with the instructions. Supposedly, when the Extender and the Router connects you can then log in/create an account with the mywifiextender site. Didn't happen despite getting a connection signal. My phone located the Net-EXT in the connections settings, but stated connection was not good so could not get into the website. I called tech support who walked me through the whole thing again, and had to play with my phone's connection (I have a Samsung S7) I had to turn the connection on and off a couple of times before it located the extender and then send me to the website to complete installation. Overall, works fine.