When I entered the key code a prompt told me I had a virus. It told me to call Norton support. I did and it was a scam. If you get this prompt do not call Norton support. Just go to walmart and buy PC System Mechanic by iolo. The fake Norton support cost $150 and I feel they planted the malware. The software I bought at Walmart found the fake Norton malware and removed it. Would have only cost $29.97 if I would have not called Norton.