Initialized and formatted the SSD for NTFS out of the box. Samsung Magician says the SSD is non-genuine and is not supported. Cannot even install the latest Samsung Magician software because Samsung limits the daily downloads.
Thank you for purchasing the Samsung 860 EVO SATA SSD. I am sorry to hear that you had a very unfortunate purchasing experience from your seller and have received a non-genuine SSD.
Please know that it has come to our attention that counterfeit Samsung SSDs are circulating in the open market, many of which show slow speeds and drastically reduced storage space, have short lifespans, or simply do not work.
To avoid counterfeit issues, Samsung strongly recommends that Amazon customers purchase their Samsung SSD’s directly from Amazon. To verify that the product comes directly from Amazon, look for, "Ships from and sold by Amazon.com" stated under the price.
Samsung takes the sale of counterfeit products very seriously. 1) Please let me know from which seller you purchased the item and when 2) I would urge you to report this purchasing experience to Amazon
You can contact Samsung Customer Support via any of the options below.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: firstname.lastname@example.org
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Thank you for bringing this to our attention.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from Amazon.com or any other authorized seller.