Worst customer support - was told to plug in and unplug the device when I want to use the WD drive to prevent the boot start up issues that is causing. Modern technology - plug and unplug. Or I could contact the hardrive support and pay for them to change the boot settings.
So dont purchase from WD - so many other options out there.
We regret to hear about your experience with the My Book Duo; and appreciate your time for providing feedback. We placed a link below providing more information.
How to use a WD external hard drive with your computer: https://support.wdc.com/knowledgebase/answer.aspx?ID=1717
Setting up and using WD Security and WD Drive Utilities: https://support.wdc.com/knowledgebase/answer.aspx?ID=10408
WD Backup Online User Guide and Solutions: https://support.wdc.com/knowledgebase/answer.aspx?ID=19491
WD Security Online User Guide and Solutions: https://support.wdc.com/knowledgebase/answer.aspx?ID=19494
WD Discovery Online User Guide: https://support.wdc.com/knowledgebase/answer.aspx?h=p1&ID=17312&lang=en&p=131
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help determine the root cause of this abnormal behaviour.
Unfortunately, we were unable to positively locate you in our system from the information provided in this review. We would appreciate it if would kindly contact us via phone below to be directed to our Support team to gather more information relating to your concern.
Support Case: 052918-12980220
Need Help? Please contact us at: 1 (800) 275-4932.