Customer Review

September 22, 2018
I was a big Roku fan, and owned two prior to this purchase. Bought it to replace a Roku that literally burned out. No problems with activation until we reached the step on Roku's web site which involves "syncing". The screen just hung for HOURS. Tried multiple times on different days. Tried the online help - no help there. Tried calling the support number, and was told that THIS DEVICE DOES NOT QUALIFY FOR ROKU SUPPORT. This was a Roku problem on their website, but the company refused to help resolve it.
Thankfully the good folks at Amazon allowed us to return it, and we bought an Amazon Fire Stick instead.
I WILL NEVER AGAIN BUY A ROKU PRODUCT. If a company refuses to support a product within 10 days of purchase, I'll buy elsewhere.
This should have been an easy setup, and the issue lay entirely with Roku's "sync" step. I have a theory that their software couldn't cope with the fact that one of our Roku devices couldn't be found because it had literally fried.
The Amazon device setup was a snap. Farewell, Roku.
91 people found this helpful
22 comments Report abuse Permalink

Product Details

4.4 out of 5 stars
8,139
$29.85+ Free shipping with Amazon Prime