I currently use an old MacBook Pro as a media server and Time Machine backup destination. I was hoping to replace it with an 8GB MyCloud EX2 Ultra. After using the MyCloud for a week, I'm going back to the MacBook Pro, and returning the MyCloud. Here is why:
1) It's much slower than I expected. For example, copying a 12 GB file to the MyCloud took 60 minutes. Copying the same file to the MacBook Pro took only 2 minutes and 15 seconds. The performance was so bad that I didn't believe it at first, and I repeated the test. The results were the same.
2) The MyCloud supports sharing media files as an iTunes library, so that other Apple devices can play that media. However, this only works for music files. I was hoping to share videos too, but that's not supported.
In short, if you're buying this device for use as a media server, keep in mind that it's 26 times slower than a 5 year old MacBook Pro server, and it can't share videos in its iTunes Library.
We regret hearing about your struggles with the initial setup to the My Cloud device. Please know, Slow performance of a My Cloud dashboard can occur when the unit is busy or under a load indexing content, performing backups or building thumbnails.
To access and store data on a My Cloud device, mapping one or more shares is recommended. This section contains detailed steps to help map a network drive using different methods.
"Slow My Cloud Dashboard Performance" https://support.wdc.com/knowledgebase/answer.aspx?ID=17364
"Common Causes and Solutions for Slow Network Data Transfer Speeds" https://support.wdc.com/knowledgebase/answer.aspx?ID=18626&lang=en
A My Cloud storage device comes with a built-in diagnostics tool that assists users in evaluating its performance in the case that some performance issues are being experienced.
"How to run a System Diagnostics test on a My Cloud" https://support.wdc.com/knowledgebase/answer.aspx?ID=10427
For additional information and troubleshooting, please see the link below mentioned-
MY CLOUD EX2 ULTRA https://support.wdc.com/product.aspx?ID=911&lang=en
We would like to get a chance to work with our next level support to determine the root cause of this abnormal behavior and help provide a good solution. You can contact directly via the phone number and email address provided below and we would be happy to assist.
Need Help? Please contact us at: Phone: https://support.wdc.com/contact_phone.aspx?h=4 Email: https://westerndigital.secure.force.com/ind/?lang=en