The product arrived on time. When assembled, the product did not operate correctly. The resistance settings (1-14) didn't seem to change the resistance. I asked for a replacement machine. The company replaced the product quickly. I assembled the second product. The resistance setting knob was off centered but the setting knob seemed to change a little from 1 thru 14; however, the resistance is much stronger than I anticipated even at the lowest setting. I'm use to the water resistance row machines found in most Gym's. I returned the product back to the company and requested a refund (hopefully in progress). I will research the water resistant machines in greater detail and when ready, I'll most likely purchase one of them.
Hello Daniel, Thank you for bringing this to our attention. I assure you that we pride ourselves in the quality of our products and would welcome the opportunity to make things right for you. For any assistance please contact us at email@example.com. We hope to hear from you soon!