*** Edit and Update*** After posting the image and review, this seller reached out and took care of me. Thus because their customer service was excellent, I have changed my rating from 2 starts to 5. Thank you WAVLink for a great product and excellent customer service. ----- When my WavLink arrived it appeared to be broken. I needed to use it that night so I took the picture (above) then put the case back together. It worked fine (and fast), but it isn't securely back together. I am happy with the speed and the ease of use for this device. However, I am VERY disappointed that it was in pieces when it arrived. I would have immediately returned it if I hadn't needed it to fix a laptop for my daughter to begin her college courses.