Easy to set up, true. There are two web sites that you have to go to and remember passwords for; the Mycloud and the WDmycloud. The later gets you to the Dashboard where all the settings can be found. The MyCloud site gets you to the shared folders you create via internet.
Here's the problem. I use two HDDs for my PC the smaller one, 250GB is used only for the OS which of course include the C: drive. The WD software only allows you to sync with your MyCloud device using the C: drive. It quickly filled up causing stress on my computer and me.
If I were able to steer the sync folders to another drive it would work better. I'm sure there's a fix but not sure how easy it is to do.
I never experienced it going off line. And once I was able to fix the Sharing properties in my computer, I was able to access data I placed in the public folders.
The backup software is the same as the software that comes with external drives. It works very well, but you can't access the data in the backup folders. You can only access the data in the shared/synced folders. That's also a detriment.
Hey there Tony, The provided WD SmartWare software backs up to a default share that is not accessible remotely to protect the integrity of the backup plan's structure, to avoid possible corruption of metadata that keeps track of file history and overall functionality of the backup process. This does not mean you can't choose to create a new share and backup to an alternate location via the software, but it is not recommended. "'TimeMachineBackup' or 'SmartWare' shares are not accessible on a My Cloud device from the My Cloud mobile app": http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13201 "How to create a Share on a My Cloud device": http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10424
Per your concerns pertaining to the WD Sync software, our support would like the opportunity to look into this with you and gather further information to determine what may be occurring and if it is in fact working as designed. Please contact us via email or phone at the below information and bring this Amazon review to the attention of the first agent you speak with so we can connect you with a product specialist.
Need Help? Please visit the link below for further assistance or contact us at 1(855) 556-5117 https://wdsupport.wdc.com/sfdc/case.aspx