Why my Griddler plates are loosing their coating even thou I have washed them with water and a small amount of mild soap using a very soft cloth and
I've had mine a short time but don't see that happening. Do you cook with any butter or something? Maybe the plates are too dry need to be sot of seasoned like cast iron. I clean with a stiff brush...
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I've had mine a short time but don't see that happening. Do you cook with any butter or something? Maybe the plates are too dry need to be sot of seasoned like cast iron. I clean with a stiff brush with no problem, but not too often and use butter when making sandwiches, which may help.
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Thanks for your answer. Most everything I cook has 'fat'. I feel that the surface is well lubricated with the fat. If the plates are dry to begin grilling I coat them with residual fat from a previous grill. The erosion is occuring at the bottom of the grooves of the grill. The erosion is visible on about half of the grill.
Then I'd send an email to Cuisinart telling them how much you like the grill but how disappointed you are that the plates are failing prematurely even though you've cared for them meticulously. Maybe you'll reach someone who'll mail you some new plates.
You might add how all your other Cuisinart appliances (even if you don't have any) are performing well. And how you'd hate to buy a George Foreman grill if they can't help. Or how all the friends who you recommended the Griddler to aren't having the same problem. Or how you'd hate to lower your rating on your Amazon review.
It doesn't cost them much to keep a customer happy. If an email doesn't work, try calling them. You're bound to reach someone who'll want to treat you like they'd want to be treated.
And if they have a Facebook page, a comment mentioning your dissatisfaction often works. Nobody wants the public reading that they won't help.