Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Amazon.
If a freight forwarder or hand-carrying is used, the following terms will apply:
Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to Amazon, provided that you are responsible for acting as the importer of record and all the costs associated with returning the goods to Amazon. Amazon will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. You may locate Amazon's return address by using the Online Returns Center and viewing the Return Mailing Label.
Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use an Amazon pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Amazon fulfillment center listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Amazon upon receipt of the goods at Amazon's fulfillment center listed on the Return Mailing Label.
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