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About A-to-z Guarantee

We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

This applies to purchases made on the Amazon.com website. For purchases made on third-party websites using Amazon Pay, go to Amazon A-to-z Guarantee on the Amazon Pay Help page.

Customers who pay for purchases from an Amazon seller via the Amazon.com website are eligible to receive up to $2,500 of the purchase price, including shipping charges.

Note: If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any situation covered by the A-to-z Guarantee.

For more information on when you can file an A-to-z claim, go to A-to-z Claim Conditions.

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