The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund.
You may be eligible to request a refund under the A-to-z Guarantee if any of the following apply:
Note: We may require you to first contact the seller and either wait for a response or for 48 hours before you are eligible to request a refund.
To check your eligibility, go to Request an A-to-z Guarantee Refund.
Note: You have up to 90 days after the maximum estimated delivery date to request a refund under the A-to-z Guarantee.
Note: The A-to-z Guarantee does not cover digital items, payments for services, stored value instruments. Additionally, if you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the A-to-z Guarantee.
Note: This guarantee applies only to purchases made on the Amazon.com website from a third-party seller. If you need help with an item sold by Amazon Global Store or a Marketplace item delivered via Prime, contact us. For purchases made on third-party websites using Amazon Pay, go to Amazon Pay help.
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