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Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping method selected is shipping option advertised on a product detail page.
  • Order is shipping to eligible address.
  • Order is placed before deadline listed on product detail page.

    Note: The order within countdown reflects Amazon’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that timeframe, prior to completing your order, due to changes in inventory or delivery capacity.

  • Shipping preference "Ship my items as they become available" is selected if your order contains other items that aren't eligible for guaranteed delivery.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, please note that delivery scans might be inaccurate.

    • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

    • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

To inquire about a refund of the shipping fees you paid on this order, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

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