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Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping option selected on the checkout page provides a guaranteed (not estimated) delivery date.
  • Order is shipping to an eligible address.
  • Order is placed before deadline listed on the checkout page.
  • Shipping preference "Ship my items as they become available" is selected if your order contains other items that aren't eligible for guaranteed delivery.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm.

To inquire about a refund of the shipping fees you paid on this order, or an extension of your Prime membership, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.

Note: If you received free shipping with a guaranteed delivery date through Amazon Prime, you may be eligible for a free one-month extension if the delivery date isn't met. Prime extensions are limited to one per free trial, one per month for monthly members, and 12 for an annual membership. Free Amazon Student Memberships do not qualify for this extension.

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