Prime Video

Get help using and troubleshooting common issues with Prime Video.

• For more help, try our Prime Video forum

Setting Up Prime Video

• Install Prime Video on Your Devices
• Download Prime Video Titles
• Watch Prime Video on Chromecast

Cancel

• Cancel My Prime Video Subscription
• Cancel Your Prime Video Channel Subscription
• Cancel an Accidental Purchase

Playback Issues

• Issues with Live Streams on Prime Video
• Issues While Playing Prime Video Titles
• Issues with Prime Video from External Provider
• Issues with Prime Video Error 2063
• Issues with Prime Video Error 5004
• Issues with Prime Video Error 7235
• Can I Watch Prime Video If I Travel Abroad?
• Problems Watching Prime Video Channels While I Travel
• Issues Watching a Prime Video Channel on My Comcast Xfinity, Cox Contour or Dish Network Device

Prime Video Titles

• Is Prime Video Included with Amazon Prime?
• Why Do I Have to Pay for Some Titles?
• Do I Need an Amazon Prime Membership to Use Prime Video?
• What is IMDb TV?
• Maturity Ratings
• What Is a Season Pass?

Manage Prime Video

• Rent and Buy Prime Video Titles
• Paying for Prime Video Rentals or Purchases
• Issues with Prime Video Payment and Order Errors
• Issues during Sign In or Sign Out on Prime Video
• Issues with Prime Video Promotional Codes and Gift Cards

Live Event Troubleshooting

• How Do I Find and Watch Live Events on Prime Video?
• What Devices Can I Watch Live Sports and Events On?
• How Many Streams Can I Watch With My Account?
• Can I Get Stats for Live Sports?
• What Commentary Options Are Available, and How Do I Listen to Them?
• Can I Access My Sports Subscriptions and Other Events While Traveling?
• I Don’t See the Live Event on My Mobile Device or Tablet
• Why Can't I Record, Fast Forward or Rewind My Event?

Restrictions & Parental Controls

• Parental Controls on Prime Video
• Set up a Prime Video PIN on Web
• Set up a Prime Video PIN on Android
• Set up a Prime Video PIN on iOS
• Set up Restrictions on Prime Video on Web
• Set up Restrictions on Prime Video on Android
• Set up Restrictions on Prime Video on iOS
• Set up Prime Video Parental Controls on Xbox 360
• Issues with Prime Video PIN Errors

Prime Video Channels

• What Is Included with Prime Video Channels?
• Why Do I Have to Pay Extra for Prime Video Channels?
• Issues Accessing Content from External Providers

Accessibility

• Accessibility Features on Prime Video
• Keyboard Shortcuts on Prime Video

Profiles

• What are Prime Video Profiles?
• What are Prime Video Kid's Profiles?
• What Devices Currently Support Prime Video Profiles?
• How do I Create and Manage a Prime Video Profile via Website?
• How do I Create and Manage a Prime Video Profile on Fire TV?
• How do I Create and Manage a Prime Video Profile on iOS, Android devices and Fire Tablets?
• How do I Create and Manage a Prime Video Profile on Living Room Devices?

Supported Devices

• Smart TVs with the Prime Video App
• Amazon Devices with the Prime Video App
• Mobile Devices with the Prime Video App
• Games Consoles with the Prime Video App
• Blu-Ray Players with the Prime Video App
• Set Top Boxes and Media Players with the Prime Video App
• Prime Video System Requirements for Computers

Prime Video Watch Party

• What is a Prime Video Watch Party?
• How Do I Join a Prime Video Watch Party?
• How Do I Start a Watch Party?
• Who Can Access a Prime Video Watch Party?
• Can I Use Prime Video Watch Parties From Outside My Home Country?
• Issues While Using Prime Video Watch Party

Subtitles & Captions

• Turn on Subtitles or Captions on Prime Video on Connected Devices
• Turn on Subtitles or Captions on Prime Video on Web, Amazon Devices and Mobile Devices

Prime Video Audio Tracks

• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Connected Devices
• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Web, Amazon Devices and Mobile Devices

Legal Policies and Notices

• Service Provider Info, Terms & Policies
• Legal Notices
• Watch Parties Community Guidelines