Alexa Guard Safety FAQs

1. How does Alexa Guard work?

You can configure supported Echo devices to detect specific sounds you select, such as the sound of smoke and carbon monoxide alarms and glass breaking. Guard will only detect these sounds when set to Away mode. Similar to the wake word, the device detects these sounds by identifying acoustic patterns that match the sounds you select. Guard does not store or send audio to the cloud unless the device detects a selected sound. Alexa can send you a Smart Alert, via a mobile notification, that allows you to listen to detected sounds through your Alexa app. Alexa Guard is not a replacement for an alarm system or life safety device and cannot contact emergency services, such as the police or fire department, on your behalf. However, if you connect a supported professionally-monitored security system to Guard, you can choose to forward Smart Alerts, including audio recordings of selected sounds, to your security service provider.

2. Can I review and delete my Alexa Guard audio recordings?

Yes. You can review Alexa Guard audio recordings associated with your account and delete those recordings one by one or all at once by visiting Privacy in Settings in the Alexa app or https://www.amazon.com/alexaprivacy . Deleting Alexa Guard audio recordings may degrade your Alexa experience.

3. Is Alexa Guard an alarm system?

No. Alexa Guard is not a replacement for an alarm system or life safety device and cannot contact emergency services, such as the police or fire department, on your behalf. Smart Alerts are provided for informational purposes only.

4. What equipment do I need to receive Smart Alerts from Alexa Guard?

To receive Smart Alerts from Alexa Guard, you will need an eligible Echo device. If you want Guard to detect the sound of smoke alarms or carbon monoxide alarms, you will also need a separate smoke detector or carbon monoxide detector that is capable of emitting an audible alarm. To improve the performance of Guard, a supported Echo device should be in the same room or space and in close proximity to the smoke detector or carbon monoxide detector you want Guard to detect. Alexa Guard may not detect the sound of all smoke detectors and carbon monoxide detectors. Press the “test” button on your smoke or carbon monoxide detector until it emits an audible tone for at least 10 seconds to test whether Alexa Guard can detect the sound of your smoke or carbon monoxide detector. Echo devices are not capable of detecting the presence of smoke or carbon monoxide. You should not cover Echo devices with cloth or other objects because doing so could impair the device’s ability to detect the sounds you’ve selected.

5. Will Alexa Guard work if the power or internet are out?

No. Alexa Guard is a cloud service. Echo devices operating Guard must be plugged into an adequate power supply and have a reliable connection to the internet to work. Your power and internet connection may be disrupted during an emergency and Alexa Guard will not work if that happens, even if briefly. If your device experiences a power interruption, after power resumes, check the device and its connections to ensure the device works as intended.

6. Will Alexa Guard contact emergency services for me?

No. Amazon cannot dispatch emergency authorities to your home in the event of an emergency or provide you with specific information about what to do in an emergency. You are responsible for contacting appropriate emergency authorities in the event of an emergency. However, you can connect Alexa Guard to a third-party professionally monitored security service as described below.

7. Can I connect Alexa Guard to a professionally monitored security service?

Yes. You can connect a supported security system, such as Ring Alarm or ADT Pulse, to Alexa Guard to arm and disarm your security system by voice. If your connected security system includes professional monitoring services, you can also choose to forward Smart Alerts, including audio recordings of selected sounds, to your security service provider. Your security service provider can determine whether to take-action on your behalf in response to receiving a forwarded Smart Alert. How your security service provider responds to receiving a Smart Alert may vary depending on your provider. Alexa Guard does not offer professionally monitored security services.

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