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Delivering Imports to Amazon
All inventory shipped to Amazon fulfillment centers must meet any of the applicable requirements found in the Inventory Requirements help section.
Importer of Record
An Importer of Record (IOR) is required for merchandise entering the United States. Amazon, including our fulfillment centers, will not act as an IOR for any shipment of FBA inventory. This applies to shipments of any size or value, regardless of origin and product. You may not leave this field blank; this may result in the shipment being refused and returned.
The IOR is responsible for: (1) ensuring the imported goods comply with local laws and regulations, (2) filing a completed duty entry and associated documents, and (3) paying the assessed import duties and other taxes on those goods.
The IOR is also responsible for complying with all applicable export and import laws and for ensuring the goods comply with local laws and regulations. Examples:
For additional information, please view this website on restricted products for import into the U.S.
Working with a customs broker may help you understand how to meet these requirements.
Entry of goods into the United States may be made by a non-resident (foreign) IOR. To become a non-resident IOR, please contact your customs broker or carrier for details.
Customs brokers are private individuals or firms licensed by U.S. Customs and Border Protection (CBP) to prepare and file the necessary customs entries, arrange for the payment of duties owed, arrange for the release goods from CBP custody, and otherwise represent importers in customs matters.
To find a list of customs brokers, visit the "Locate a Port of Entry" section of the U.S. Customs and Border Protection website. Select the state you will be importing into, select the city, and then click the Brokers link below the city information. If you do not know what port you are shipping into, Fedex, UPS, DHL, Expeditors International, and Samuel Shapiro are familiar with Amazon policies and may be able to help.
Expeditors International: www.expeditors.com
Samuel Shapiro: www.shapiro.com
We suggest you contact your freight forwarder or courier in advance of shipping any inventory in order to understand their fees and requirements.
Duties, Taxes, and Shipping Costs
Amazon will not be responsible for or collect any duties, taxes or shipping costs associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP), or sometimes referred to as “Free Domicile,” shipping terms. Any shipment arriving at an Amazon fulfillment center with collect charges, including any duties, taxes or shipping costs, will be refused without further concession.
An Amazon fulfillment center may be listed as the "deliver to" party on your shipping documentation. Here are some examples of how this should appear on the shipping documentation:
Please ensure your contact information is included on the shipping documentation in case there are any questions regarding your shipment.
While Amazon will not act as the Importer of Record, we may be listed as the Ultimate Consignee on your shipping documentation only if the name of the Amazon entity is followed by “in care of FBA.”
If you list Amazon as the Ultimate Consignee, your customs broker must contact Amazon at firstname.lastname@example.org in advance of shipping any inventory to obtain the EIN or Tax ID # required for customs clearance.
Return of Imports
Amazon is currently unable to return inventory stored in Amazon fulfillment centers to an address outside of the United States. Furthermore, FBA does not currently support pick-up options for sellers at Amazon fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in the United States in the Create Removal Order form within Seller Central.
Please use the e-mail address associated with your Amazon.com Seller account.
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