Contact Third-Party Sellers

Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.

To contact a third-party seller, do one of the following:
  • Go to the product listing on Amazon.com and click the third-party seller's name. Click the Ask a question button.
  • Go to Your Orders, find your order in the list, and click Get help with order. Depending on your issue, we'll help you contact the seller if necessary.

Note:

  • Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. Most seller orders are covered by our A-to-z Guarantee. If you don't hear from the seller within two business days, go to A-to-z Guarantee Protection to see if you qualify.
  • If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.
  • If the tracking number starts with "TBA", or your order is shipping with "AMZL_US", see About Deliveries from Amazon Logistics (AMZL_US).

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