Carrier Contact Information

We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carrier directly.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

We ship some exceptionally large or heavy items by a specialty carrier such as CEVA, Pilot, or XPO. We use Parcel Pool for standard deliveries to Alaska and Hawaii, and OnTrac for same-day deliveries to Seattle.

Common Carrier Tracking Information Contact Information
UPS Phone: 1-800-742-5877
US Postal Service Phone: 1-800-222-1811
Amazon Visit Deliveries Shipped with Amazon
FedEx Phone: 1-800-463-3339
DHL Express Phone: 1-800-225-5345
Other Carrier Tracking Information Contact Information
Aramex Phone: 1-718-553-8740
Aramex Australia Phone: Visit the Aramex Australia Courier Locator to find the local number
Asendia Phone: N/A
Australia Post Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045
CEVA Logistics Phone: 1-844-215-0640
Chilexpress Phone: +56 2 2845 0712
Deprisa Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393
ECMS EXPRESS Phone: 1-855-266-9299
Fidelitone Phone: 1-844-524-6320
Gaash Phone: +972-072-260-8001
Hanjin Phone: +82-1588-1612
i-parcel Phone: 1-800-782-7892
Israel Post (ILP) Phone: +972-076-887-1216
Innovel Solutions Phone: 1-888-460-5404
Kerry eCommerce Phone: (from Hong Kong) (+852) 3513 0786
Landmark Global Phone: 1-888-205-2251 (Toll free)
LaserShip Phone: 1-804-414-2590
Lonestar Overnight Phone: 1-800-800-8984
Menlo Worldwide/UPS Supply Chain Solutions Phone: 1-800-443-6379
Naqel Phone: +966920020505 (in SA) / 1- 800-246-4444
Ninja Van Phone: (+65) 6602 8271
NSD Phone: 1-844-401-9082
OnTrac Phone: 1-800-334-5000
Parcel Pool Phone: 1-877-727-2354
Pasar Express Phone: (from Bogotá) 571 2916500 / (from Medellin) 574 6042828 / (From Cali) 572 4897575 / (rest of country) 01 8000 111 752
Pilot Phone: 1-877-549-0160
Pitney Bowes Phone: N/A
Servientrega Phone: + 571 7700200
SF Express Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063
TForce Final Mile (formerly Dynamex) Phone: 1-855-396-2639 / (from Canada) 1-800-387-7787
XPO Logistics Phone: 1-844-285-5279

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