Customer FAQ for Apple eBook Antitrust Settlement

What are the settlements?

Apple, Inc. (“Apple”) settled several antitrust lawsuits about eBook prices that were brought against Apple by a coalition of state Attorneys General, and by a Plaintiff Class. Amazon was not a party to these lawsuits. Under the settlements, Apple provided funds for credits that were applied directly to Amazon accounts of eligible customers in June 2016. These credits expired in June 2017. Customers who redeemed credits from the June 2016 distribution received additional credits in October 2017 and these credits expired on April 20, 2018. The account credit appeared automatically and could be used to purchase eligible products sold through Amazon.com, an Amazon device or an Amazon app. For additional information, please visit EbookLawsuits.com.

Who was eligible for the October 2017 settlement credit?

If you redeemed Apple Settlement credits that you received in June 2016, you were eligible for the additional credits distributed in October 2017 and it was applied automatically to your Amazon account. To be eligible, you must have had a U.S. billing address and must have purchased a Kindle book published by Hachette, HarperCollins, Simon & Schuster, Penguin or Macmillan between 4/1/10 and 5/21/12. Customers who returned these books or were refunded their money did not qualify. For additional information, please visit EbookLawsuits.com.

Didn’t I already receive a credit?

The credits distributed in October 2017 are in addition to the credits you have received in the past. Credits distributed in June 2016 and October 2017 are from a settlement between Apple and a coalition of state Attorneys General, and by a Plaintiff Class. You might have also received credits funded by publishers Hachette, HarperCollins, Simon & Schuster, Macmillan and Penguin in March 2014 and July 2015.

I think I'm entitled to a credit but I didn't receive an email. How do I check?

We sent emails to eligible customers based on the criteria provided to us by the Attorneys General and Plaintiff Class. All eligible customers will have the settlement credit automatically applied to their accounts. If you have questions about the criteria, please visit EbookLawsuits.com. If you think you made a qualifying purchase but did not receive an email from Amazon, please contact Amazon Customer Service using the Contact Us button on the left side of this page.

When did I receive my credit?

Amazon added settlement credits to the accounts of eligible customers on October 18th, 2017. We automatically applied the credit to your purchase of any item through Amazon.com. The credit applied to your purchase will appear as a gift card in your order summary during checkout and in your account history.

How can I tell if the credit has been applied to my purchase?

The credit was automatically applied when you purchased any eligible product through Amazon.com, an Amazon device or an Amazon app. The credit applied to your purchase will appear as a gift card in your order summary during checkout and in your account history.

Will this credit expire?

The settlement credits expired on April 20, 2018 by order of the court overseeing the settlements.

What if I bought an eligible book but returned it?

We're sorry, but returns are not eligible for this credit.

Who is funding the credits?

Apple is funding these credits.

Can I use this credit for non-book purchases?

Yes, you can apply this credit towards millions of items purchased through Amazon.com, an Amazon device or an Amazon app. You cannot use the credits to purchase Amazon gift cards or certain subscriptions. Please check the Amazon.com Gift Card Terms and Conditions for additional details.

Did Amazon disclose any of my personal information?

No, Amazon did not and will not disclose any of your personal information. Eligible customers do not need to do anything or give any information to anyone to receive the settlement credit.

What if I bought a qualifying eBook from another retailer?

For more information about other retailers, please visit: EbookLawsuits.com.

What is the Settlement ID Number?

The Settlement ID Number is generated by Amazon and included within the legal notice from the Attorneys General and Plaintiff Class, which we included in the email we sent to eligible customers. Eligible customers do not need to do anything with the Settlement ID Number in order to receive the credit.

Where can I read more about the settlements?

For more information, please visit the settlement website: EbookLawsuits.com.

What if I returned the item I purchased with my settlement credit?

Amazon will restore your settlement credit to your Amazon account, subject to the same terms and conditions as when it was issued, including that it will expire after April 20, 2018.

I submitted a check request and received notice that a settlement credit was issued. What can I do to receive a check?

Amazon is not able to change how your credit was issued. We attempted to validate all of the check requests submitted but we were not always able to link the Settlement ID Number to a valid Amazon account. In order to reduce the risk of issuing a settlement credit to the wrong account, we issued a settlement credit to the customer‘s Amazon account where we could not validate a check request. We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of Kindle books, print books or other products available from Amazon.

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