About Exchanges and Replacements

You can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.

Note: Did you receive a damaged, defective, or wrong item sold by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Returns Center

You can exchange an item through our Online Returns Center.

The item being exchanged must meet the following criteria:

  • Shipped to an address in the U.S.
  • Not received by you as a gift
  • Shipped and sold by Amazon.com
  • Not an Add-On item
  • Not identical to the item being returned
  • Originally purchased with a credit card
  • Wasn't purchased with a promotion (except for free shipping promotions)

Exchanges for a Different Size or Color

Exchanges are available for apparel, sports, shoes, baby products, jewelry, and watch items that have a size or color variation. The exchange item must be:

  • A different size or color than the return item
  • Shipped and sold by Amazon.com

Exchanges for an Item in Your Cart

The exchanged item must be:

  • Added in a quantity of one to the Cart
  • Shipped and sold by Amazon.com
  • Not an Add-on Item
  • Not identical to the item being returned
  • Not marked as a gift in your Cart

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