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Unknown Charges

There are several reasons why you might not recognize a charge.

If you want to review your complete order history, go to

The following are common scenarios for unknown charges:

  • An Amazon Prime yearly subscription was renewed. For more information, go to Manage Your Prime Membership.
  • A bank has placed an authorization hold for recently canceled or changed orders. When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. If you cancelled your order, the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.
  • An order was placed by a family member, friend, or co-worker with access to your card number.
  • Additional cards are associated with the credit or debit account.
  • A back-ordered or pre-ordered item shipped.
  • A gift order shipped.
  • An order placed outside Amazon.com using Amazon Pay. Amazon Pay orders begin with ‘P01’ and are followed by 14 digits. Check your Amazon Pay Account for your order history. For further assistance with any Amazon Pay transactions, see the Amazon Pay Help pages.
  • An order was split into multiple shipments or sent to multiple shipping addresses.

    Note: This appears on your statement as separate charges.

If the charge isn't explained by any of these situations, contact us by phone and have the following information available:

  • Date of the charge
  • Amount of the charge
  • Your name, email address, and phone number
  • Charge ID, a unique 9-digit alphanumeric code that Customer Service can use to locate your charge, e.g., Amazon.com*A123B4CD5, Prime Now*B123B4CD5, AMZN Mktp US*C123B4CD5

    Note: This ID only appears when the card is charged. It is not present on Pending charges (Authorizations). Use your order history to review your orders and shipments to compare the charges with the charges on your bank statement.

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