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About Shipping Carrier Contacts

Amazon.com has recently begun contracting deliveries through a variety of regional carriers. We have contact information for these carriers, as well as national carriers.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

Some exceptionally large or heavy items may be shipped by a specialty carrier such as CEVA, ABF, Pilot, or XPO. Parcel Pool is used for standard deliveries to Alaska and Hawaii, and OnTrac is used for same-day deliveries to Seattle.

Tracking Information Contact Information
A-1 International Inc. Phone: 1-800-821-3641, Option 2
APEX/ECMS EXPRESS Phone: 1-855-266-9299
ABF Freight System Inc. Phone: 1-877-609-5681
Amazon Logistics (AMZL_US) About Deliveries by Amazon Logistics
CEVA Logistics Phone: 1-800-592-7489 (6 a.m. to 5 p.m. PT)
DB Schenker Phone: 1-877-280-4573
DHL Express Phone: 1-800-225-5345
FedEx Phone: 1-800-463-3339
Home Direct Phone: 1-877-819-5771
i-parcel Phone: 1-888-472-7235
Landmark Global Phone: 1-519-737-9101
LaserShip Phone: 1-804-414-2590
Menlo Worldwide/UPS Supply Chain Solutions Phone: 1-800-443-6379
MSI Phone: 1-519-737-9101
OnTrac Phone: 1-800-334-5000, Extension 4200
Parcel Pool Phone: 1-877-727-2354
Pilot Phone: 1-877-549-0160
Prestige Phone: 1-877-778-0942
UPS Phone: 1-800-742-5877
U.S. Postal Service Phone: 1-800-222-1811
XPO Logistics Phone: 1-844-285-5279

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