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Amazon Payments FAQ

When will I get my money for my Marketplace sales?

Generally, Amazon first settles your account balance 14 days after you register your seller account, meaning that Amazon will either initiate a payment to your bank account or charge your credit card on your settlement date. Subsequently, the settlement process repeats every 14 days.

If you registered to sell on Amazon under the Participation Agreement, you may request payment up to once every 24 hours by clicking the Request Transfer button in your Payments Report. The actual payment amount will equal your Closing Balance at the time you requested payment. Payment will initiate the same day once Amazon concludes that it is no longer necessary to hold funds to cover chargebacks, refunds, and A-to-z Guarantee claims.

After a disbursement is initiated, it normally takes up to 3 to 5 business days until the money is available in your bank account. For more information, see Transferring Funds to Your Bank Account.

I've given you my new banking information--why do I have to wait for my payment?

Whenever you add or update your bank account information, there is a 3-day hold before you can initiate manual disbursements. This means that the link to disburse funds will not appear in your account during that time. For more information, see Entering Your Bank Account Information.

What is a negative balance?

Your seller account may have a negative balance if the amount of fees you owe and refunds you have issued exceeds your sales during a settlement period. Your Payments Report provides a detailed summary of all credits and charges applied to your account.

  • Fees: Fees differ depending on your seller type, the items you sell, and the services you use. You can see order-level details of fees you have incurred by going to the Transaction View tab of your Payments Report and clicking on an order total amount. You can also refer to Fees and Pricing for information on fees associated with your seller account.
  • Product refunds: If you issue a refund for a product for which you have already received payment, Amazon will charge you the full amount of the refund, minus the cost of any applicable referral fees from the order. For more information about product refunds, please refer to the Participation Agreement.

Amazon will attempt to charge your credit card for the amount you owe if your seller account has a negative balance at the end of a settlement period. However, the amount charged may be less than the total amount you owe if a credit limit imposed by your bank. Amazon will continue to charge your credit card as often as every 24 hours until the remaining balance in your seller account is paid in full.

You can also use the Make a Payment feature to repay the balance you owe. For details, see Make a Payment.

I am an existing seller and have a U.K. or eurozone bank account. How do I update my bank details?

If you have a bank account in the U.K. or a country within the eurozone (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain), you can sell on Amazon.com and be paid electronically in the local currency of your bank account (British Pounds for the U.K. and Euros for a country within the eurozone). To provide your bank account:

  1. Log into your seller account.
  2. Under the Settings heading, click Seller Account Information.
  3. In the Deposit Method section, click Edit.
  4. Select a country from the Bank Location Country drop-down menu.
  5. Read and accept the Amazon Currency Converter for Sellers Terms and Conditions by checking the box in the Bank Account section.
  6. Enter your bank information and then click Submit.

Note: Login and Pay with Amazon, Pay with Amazon, or Checkout by Amazon currently support disbursements only in U.S. dollars for U.S.-based sellers. If you are a U.S.-based Login and Pay with Amazon, Pay with Amazon, or Checkout by Amazon seller, you must enter a U.S.-based bank account for receiving disbursements for these services. See Adding & Managing a Bank Account for information on bank accounts that can be used.

I don't have a U.S., U.K., or eurozone bank account. How do I register?

To register for selling on Amazon.com, you must have a U.S. or internationally chargeable credit card with a valid billing address and phone number from one of the many seller registration countries accepted by Amazon. However, to be paid for sales you must also have a U.S. checking account or a bank account in one of the countries supported by Amazon Currency Converter for Sellers.

Currently, only sellers with a bank account in the U.S., U.K., or a country within the eurozone (Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain) are eligible to receive payment for sales on Amazon.com. Sellers are also able to receive payment to a U.S. checking account for sales on www.amazon.co.uk, www.amazon.fr, and www.amazon.de.

Why does it take 5 days for funds to reach my bank account?

After your seller account is settled, your orders and seller performance history is reviewed before disbursing funds to our bank. These processing steps take two days to complete. Once Amazon Payments releases the funds for an the Automated Clearing House (ACH) or electronic funds transfer, it can take from one to three more days for the payment to show up in your bank account, depending on the time it takes for your bank to process incoming ACH or electronic funds deposits.

Why are the fees for Marketplace sales more than the referral fee I was charged?

The fees section of your Payments Account Summary displays all of the fees that you are charged for Marketplace sales. Your fees total for each order includes:

  • The referral fee
  • The variable closing fee (see Fees and Pricing for our fee chart)
  • The per item fee of $0.99 (waived for Professional sellers)

You can see a detailed breakdown of your Amazon selling fees for each order by clicking on the dollar amount on your transaction summary page.

Sellers on the Professional selling plan can download a Referral Fee Preview Report that shows the referral fee amount based on current listen item price. Estimates do not account for the shipping or gift wrap charges applied at the time of purchase. For more information, see How to Read a Referral Fee Preview Report.

I made a refund--where do I see the credit for my fees?

The credits for fees given back to the seller for a refund are under the Fees section of your Payments Summary. To see details at the order level, click on "View Transactions" to find the refund, or use the search options to narrow your results to the transaction type and date range you need. You will see positive amounts for selling fees credited to you.

How can I refund one item in a multiple-item order?

To refund one item in a multiple-item order, go to your Manage Your Orders area and do a search for the order. Once on the refund page, you will see separate "Refund Buyer for This Item" buttons. You can refund each item within the order separately. When you refund an item in full, the buyer will receive a refund for the item price and the shipping they paid for that single item. You will receive a credit for the selling fees that were charged.

How is the credit for partial refunds calculated?

When you create a partial refund, a proportional part of the referral fee is credited back to you. Your credit is based on the percentage of the item price refunded to the buyer, excluding the shipping fee. For example, when you sell a book at a $10.00 item price, the referral fee is 15%, or $1.50. If you want to give the buyer $5.00 back, you would receive a credit of $0.75.

The shipping credit you received for the order does not affect the amount credited to you for a partial refund. Also, variable closing fees and per item fees are not credited for partial refunds. Partial refunds assume that the sale was completed and the item was shipped to the buyer.

How can I use the information in my account for bookkeeping?

You can export settlement and transaction information using the "Download" buttons in your Payments account. For details on information available in the reports, see Payments Report Downloads.

A buyer wrote to me and said they couldn't use Payments. Why not?

To make a purchase from a Marketplace seller using Amazon Payments, the buyer must provide a shipping address in a country supported by Amazon Payments' payment processing service. See Seller Supported Countries for a list of covered countries.

Also, buyers will not be able to use 1-Click Ordering to select expedited or international shipping for Marketplace orders. If your buyer has a shipping address in a covered country, ask them to use the Shopping Cart to place their order.

I use Login and Pay with Amazon, Pay with Amazon, or Checkout by Amazon on my site. Does the information in this topic apply to me?

For information specific to Login and Pay with Amazon, Pay with Amazon, or Checkout by Amazon, please see the Amazon Payments Help page.

Seller Support

Please use the e-mail address associated with your Amazon.com Seller account.