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About Our Returns Policies

Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.

Holiday Return Policy

Items shipped by Amazon.com between November 1 and December 31 of this year, may be returned until January 31 of the following year for a full refund, subject to our other return guidelines listed below. For more details on policies for items not shipped by Amazon.com, see Seller Returns Policies below.

Amazon.com Return Policy

Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. Once you've ordered, you can select your order in the Online Returns Center, to view the seller return policy.

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.

Note: If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.

Delivery with Services

Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller. During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item. All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges. If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Amazon Home Services team, or file an A-to-z Guarantee claim. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.

Amazon Devices

  • Kindle e-readers, Fire tablets, Amazon Fire TV devices, Amazon Echo, and Amazon Tap devices and their accompanying Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of receipt of shipment as long as they are in new condition.
  • For more information about returning Amazon devices and accessories, including instructions for returning, please see the Amazon Device Return FAQs.

AmazonFresh Items

AmazonFresh items are not returnable, but may be refunded. See About Spilled or Damaged AmazonFresh Items for information on requesting a refund.

Automotive Items

If you've purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. Amazon will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

Baby products Fulfilled by Amazon qualify for free return shipping. If the item detail page includes "Free Returns" messaging, the product is eligible for free return shipping. If your return is not a result of an Amazon error, we won't refund the original shipping fees.

Collectibles (sports & entertainment)

  • Collectible items with a value of $35 or more should be returned using a trackable method. Items with a value more than $500, must also be insured.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Before shipping a return, photograph the item for your records.

Collectible Coins

  • To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
  • Items with a value of $35 or more should be returned using a trackable shipping method.
  • Before shipping a return, photograph the item for your records.
  • Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
  • Returns without the original packaging and documentation will be rejected.
  • Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers (laptops & desktops)

  • New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • Amazon.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Digital Products

  • Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore for Android, the Amazon Digital Music store or the Amazon Video store are not returnable after purchase.
  • Books purchased from the Kindle Store can be returned within seven days of purchase. Once a refund is issued, you can't have access to the book. To request a refund and return content, visit Manage Your Content and Devices, select the Actions button next to the title you'd like to return, and select Return for Refund.
  • Kindle books you receive as a gift are eligible for exchange for an Amazon.com Gift Card before acceptance.
  • Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers

Fine Art

  • Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
  • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
  • Any Fine Art item returned without original documentation will be rejected.
  • Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
  • Before sending a Fine Art return, photograph the item for your records.

Gift Cards

Handmade at Amazon

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

  • Notify the third-party seller within 14 days of receipt.
  • Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
  • All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Hazardous Materials

  • Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry & Watches

  • Jewelry and watch items with a value of $35 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable.

Pet Food

Pet food and similar products are not returnable to Amazon, but may be refundable.

Grocery

  • Grocery items (including AmazonFresh and Prime Pantry items) are not returnable to Amazon but may be refunded.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Amazon.

Software and Video Games

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

  • Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
  • To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they bring their own packaging materials. For more information on Enhanced Delivery, see About Free Enhanced Delivery.

Tickets

Theme park tickets are not returnable after purchase.

Unconditional Satisfaction Guarantee

If you're not completely satisfied with these brands at any time, we are happy to give you a full refund:

Note: Prime membership required for replacement unless item is received as a gift.

Wedding Registry Items

Items purchased from your Amazon Wedding Registry as a gift can be returned within 180 days of delivery. Note that items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.

Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!

We're proud of our products. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product.

Customized Products

For items with customization options, including any product configurations, image personalization, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing):

  • Notify the third-party seller within 14 days of receipt.
  • If the item contains personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
  • If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
  • All product packaging (such as boxes) must be returned with the item.

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