Automotive Deals Best Books of the Month Amazon Fashion Learn more nav_sap_plcc_ascpsc Pink Floyd Fire TV Stick Off to College Essentials Ruby jewelry Amazon Cash Back Offer TarantinoCollection TarantinoCollection TarantinoCollection  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Introducing new colors All-New Kindle Oasis AutoRip in CDs & Vinyl Water Sports

About Identifying Whether an E-mail is from Amazon

If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.com.

If you received an e-mail regarding an order you didn't place, the e-mail likely wasn't from Amazon.com. Please send the e-mail as an attachment to stop-spoofing@amazon.com. For more information, go to

Important:

Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

Suspicious e-mails not from Amazon.com often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation

    Note: Go to Your Orders to see if there is an order that matches the details in the e-mail. If it doesn't match an order in Your Account, the message isn't from Amazon.

  • Requests for your Amazon.com username and/or password, or other personal information
  • Requests to update payment information

    Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like Amazon.com, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged e-mail addresses to make it look like the e-mail is coming from Amazon.com

    Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.com, then it's a fraudulent e-mail.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.