The Order Process
When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:
Amazon places the order in Pending status
The quantity available for the listing is subtracted from the quantity in Manage Inventory.
If there was a quantity of one at the time the order was placed, the
listing will be removed from the Amazon.com offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be grayed out (non-actionable) in Manage Orders.
Amazon holds all orders for 30 minutes, which gives buyers an
opportunity to cancel orders. Buyer-canceled orders will appear in Manage Orders
as canceled and will be grayed out. In some cases, our payment and
order detail verification processes may potentially extend order
processing times for as long as 21 days. For more information, see Pending Orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
Amazon verifies the order.
Amazon Payments attempts to validate the buyer's payment method and
order details. At this stage, you will see one of three different status
types in Manage Orders:
Payment verification is successful. See step 3.
Payment verification is initially unsuccessful or extended. In some
cases, our payment and order detail verification processes may extend
order processing times, potentially for as long as 21 days. Pending
orders should not be shipped, even if the buyer contacts you directly.
Pending orders will not appear in either the Orders report or the
Unshipped Orders report and will be "grayed out" (non-actionable) in
An order gets canceled if payment authorization does not succeed or
in cases of fraud. Amazon will not notify you when an order is canceled,
other than recording the order as Canceled in Manage Orders. No further
action is necessary.
If a buyer contacts you about a canceled
order and you still have available inventory, you can invite them to
place a new order on Amazon.com.
When payment is verified on an order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the buyer with the estimated delivery date
Sends an order notification to you
rely solely on email notifications for order confirmation. Check the
Manage Orders tool or Orders reports for unshipped orders at least once a
Note: If an order is delayed because of Amazon's
processes, we will provide the buyer with a new delivery date based on
the date the order is released from Pending status.
You process the order.
Once an order is in Unshipped status, you must either fulfill or cancel the order. Keep in mind that buyers can leave feedback on seller-canceled orders.
Note: Amazon expects sellers to maintain accurate
inventory levels. Failure to adjust your inventory in a timely manner
can lead to excessive pre-fulfillment order cancellations. For
information on how we factor canceled orders into your overall
performance, see Customer Metrics.
Get the delivery address in one of these locations:
The Order Details page
An Orders report
An Unshipped Orders report
Note: To protect confidential buyer information, Amazon does not include the buyer’s delivery address in the Sold, Ship Now email.
Ship the order to the buyer using the delivery address and the requested shipping method.
Note: Only ship orders that you can verify as Unshipped in Manage Orders or through the reports.
Confirm shipment using one of the following methods:
From the Manage Orders page, click Confirm Shipment and complete the required information.
Upload a Shipping Confirmation file for multiple orders. Only available to sellers with Professional selling accounts.
Note: You must confirm shipment of the order with
Amazon within 30 days of the order date. Otherwise, Amazon will
automatically cancel the order and you will not be paid even if you
shipped the order. One week before the 30 day cutoff, you will see a
warning in Manage Orders ("Confirm as shipped by [date] to avoid cancellation"), and you will receive a notification by email.
Please use the e-mail address associated with your Amazon.com Seller account.