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Customer FAQ for Attorneys General eBook Settlements

For information about the 2016 Apple eBook Settlement, click here.

What are the settlements?

Publishers Hachette, HarperCollins, Simon & Schuster, Macmillan and Penguin settled several antitrust lawsuits about eBook prices that were brought by a coalition of state Attorneys General, and by a Plaintiff Class. Amazon was not a party to these lawsuits. Under the settlements, the publishers provided funds for credits that were applied directly to accounts of eligible customers in March 2014. The account credit appeared automatically and could be used to purchase any Kindle book or print books sold by For additional information, please visit

Who was eligible for the initial credit?

If you received an email from Amazon in March 2014 about the settlement credit, you were eligible for the initial credit and it was applied automatically to your account. To be eligible, you must have had a U.S. billing address and must have purchased a Kindle book published by Hachette, HarperCollins, Simon & Schuster, Penguin or Macmillan between 4/1/10 and 5/21/12. Customers who returned these books or were refunded their money did not qualify. For additional information, please visit

Why is there an additional distribution?

This additional distribution accounts for a clarification of the definition of New York Times Bestseller as used in the settlement agreements between the publishers, states, and class plaintiffs.

Is this additional distribution part of the states' settlement with Apple?


I think I'm entitled to a credit but I didn't receive an email. How do I check?

We sent emails to eligible customers based on the criteria provided to us by the Attorneys General and Plaintiff Class. All eligible customers will have the credit automatically applied to their accounts. If you have questions about the criteria, please visit If you think you made a qualifying purchase but did not receive an email from Amazon, please contact Amazon Customer Service using the Contact Us button on the left side of this page.

When will I receive the additional credit?

Amazon added credits to the accounts of eligible customers on July 23, 2015. You don't have to do anything to claim your credit. We will automatically apply the credit to your next purchase of any Kindle book or a print book sold by, regardless of the publisher. The credit applied to your purchase will appear in your order summary.

How can I tell if the credit has been applied to my purchase?

We will automatically apply your available credit the next time you purchase a Kindle book or a print book sold by, regardless of publisher. The credit applied to your purchase will appear in your order summary.

How can I tell how much credit I have left?

You can check your settlement credit balance here.

Will this credit expire?

The credits will be valid through July 31, 2016. Amazon will apply the credits automatically to customer accounts for eligible Kindle books or print books sold by Amazon.

What if I bought an eligible book but returned it?

We're sorry, but returns are not eligible for this credit.

Who is funding the credits?

The publishers Hachette, HarperCollins, Simon & Schuster, Macmillan and Penguin are funding these credits.

Can I use this credit for non-book purchases?

No, but you can apply this credit toward any Kindle book or print book sold by

Did Amazon disclose any of my personal information?

No, Amazon did not and will not disclose any of your personal information. Eligible customers do not need to do anything or give any information to anyone to receive the credit.

What if I bought a qualifying eBook from another retailer?

For questions about other retailers, please visit

What is the Settlement ID Number?

The Settlement ID Number is generated by Amazon and included within the legal notice from the Attorneys General and Plaintiff Class, which we included in the email we sent to eligible customers. Eligible customers do not need to do anything with the Settlement ID Number in order to receive the credit.

Where can I read more about the settlements?

For more information, please visit the settlement website:

How can I access my credit if my Kindle account is closed?

Please contact Amazon Customer Service.

How can I as the executor/beneficiary of an estate access an account credit (Deceased Party)?

Please contact Amazon Customer Service.

Can credits be transferred to another Kindle account?

No, credits cannot be transferred or redeemed for cash.

Can I use the settlement credit toward payment of sales tax?

No, the settlement credit only applies towards the purchase price of both physical and digital books. The credit cannot be used toward the payment of sales tax.

I submitted a check request and received notice that a Kindle account credit was issued. What can I do to receive a check?

At this time we are not able to change how your credit was issued. Amazon completed research to validate all of the check requests submitted but were not always able to link the Settlement ID Number entered on the request to a valid Kindle account. Due to the risk of issuing incorrect customer credits it was decided in these instances to issue credit to the customer‘s Kindle account. We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of Kindle book or print books available.

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