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Alexa and Alexa Device FAQs

Alexa FAQs

1. How do I use Alexa?

Alexa is a cloud service. Activating Alexa works differently based on the type of Alexa-enabled product. For far-field Alexa-enabled devices like the Amazon Echo or Echo Dot, say the wake word to activate Alexa. For devices like Amazon Tap and Fire TV, activate Alexa by pressing the Talk or microphone button. Then ask Alexa a question, such as "what is the weather today in New York?", or tell Alexa to do something, like "add batteries to my shopping list" or "play jazz." Your question or request and related information, like music playlists, calendar entries, connected home devices, and items on your shopping list, will be processed in the Cloud.

2. Will the voice services improve over time?

Yes, Alexa is developed to get better over time. Alexa uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services. When you set up your Alexa-enabled product or link third-party services with Alexa, Alexa begins processing some information, such as your music playlists. You can also help us improve the voice services by providing feedback within History in the Alexa App.

3. Can I review what I have asked Alexa?

Yes, you can review voice interactions with Alexa by visiting History in Settings in the Alexa App. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.

4. How do I delete Alexa voice recordings?

You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. You can also contact customer service to request deletion of your voice recordings.

Deleting voice recordings may degrade your Alexa experience. If you delete voice recordings, we will also remove Home Screen Cards in the Alexa App related to those voice recordings. However, removing a Home Screen Card from your Alexa App does not delete voice recordings. If you have changed your default marketplace while using an Alexa-enabled product, you will need to perform this step for each marketplace to delete all voice recordings associated with your account. Note that deleting your voice recordings does not remove your Alexa messages. For more information on removing messages, refer to the FAQ "How do I remove messages?"

5. How do Alexa skills work?

Skills are voice-driven Alexa capabilities. You can view available skills and enable or disable certain skills from your Alexa App, and start using enabled skills by saying specific phrase(s), called invocation names, after you activate Alexa. When you use a skill, we may exchange related information with the developer of that skill, such as your answers when you play a trivia skill, your ZIP code when you ask for the weather, or the content of your requests. The Skills portion of your Alexa App may contain more information about a skill, such as applicable policies or terms of use provided by the skill developer.

6. How does voice purchasing work?

Prime members can ask Alexa to order or reorder eligible products. You can also subscribe to eligible services using Alexa, purchase songs or albums from our Digital Music Store, or purchase digital content and services through Alexa skills. We'll use your default payment and shipping settings to place your order. You can require a speakable confirmation code, turn purchasing off, and see product and order details in your Alexa App or at alexa.amazon.com. Just like orders placed through the Amazon website, orders placed through Alexa are subject to Amazon's Conditions of Use and Privacy Notice and, in the case of a subscription for a service, the terms for the applicable service.

Some Alexa skills allow you to purchase products and services from the publisher of the skill, using a payment method you provide directly to the publisher. Your voice purchasing settings may not apply to those purchases.

7. Can I turn off voice purchasing?

Yes, Alexa has voice purchasing settings. Open Settings > Voice Purchasing in your Alexa App to turn off voice purchasing from Amazon. You can also require an optional confirmation code that Alexa will ask you to say out loud when you want to place an order from Amazon.

8. What are the return policies for products and content I order using Alexa?

For information on return policies applicable to products purchased using Alexa, see About Our Returns Policies. In addition, non-digital products purchased using Alexa are eligible for free returns. To return a non-digital product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.

Purchases of digital content are final. However, if you accidentally purchase digital content or a subscription to a non-Amazon service through Alexa, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service. For subscriptions to Amazon services, see the terms of use for the applicable subscription for information on refund eligibility.

9. What is a kid skill and how do I give or revoke permission to use kid skills?

Kid skills are skills that have been identified by the developer as directed to children under age 13. Consistent with the Children’s Online Privacy Protection Act, we require permission from a parent before kid skills can be used. You’ll be asked to give permission the first time you attempt to use a kid skill. After you’ve given permission, you will receive a confirmation e-mail.

You can review or change permissions by visiting the Manage Parental Consent page on Amazon.com or by contacting Customer Service.

To learn more, please visit our Children’s Privacy Disclosure.

10. How does Alexa work with smart home devices?

Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices. You can connect compatible smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain smart home devices to Echo Plus using its built-in smart home hub. We may receive information about smart home devices you connect to Alexa, such as device type, name, features, and status. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer.

11. How do voice profiles work?

When you create a voice profile, Alexa uses recordings of your voice to create an acoustic profile of your voice characteristics. Alexa stores your voice profile in the Cloud and uses it to recognize you when you speak to Alexa. This allows Alexa to call you by name and personalize your experience. You can delete your voice profile at any time in the Alexa App. We will also automatically delete your voice profile if you stop using Alexa and Alexa doesn't recognize your voice for three years.

Alexa Calling and Messaging FAQs

1. What is Alexa Calling and Messaging?

This free feature brings the simplicity of Echo's hands-free experience, the benefit of Echo's microphone array, plus the high-quality sound of the Echo speaker, to calling and messaging. Now you can quickly call and send/receive voice messages for your family and friends via Alexa—all just by using your voice. Using Echo Show, Echo, Echo Plus, Echo Spot, or Echo Dot, simply say "Alexa, call Grandma’s mobile," “Alexa, call 206-555-0100,” or "Alexa, send a message to Julie."

2. What devices support Alexa Calling and Messaging?

You can send and receive Alexa messages (and place and receive Alexa calls) between Echo, Echo Dot, Echo Plus, Echo Spot and Echo Show, as well as the Alexa App. You can place outbound calls to most phone numbers in the United States, Canada, and Mexico using the Echo, Echo Dot, Echo Spot, Echo Show and Echo Plus. Alexa calling and messaging supports receiving Alexa calls but does not support inbound calls from phone numbers.

3. How does Alexa Messaging work?

You can use supported Echo devices and the Alexa App to send voice and text messages to another person who has registered for Alexa Calling and Messaging (e.g., on Echo, "Alexa, send a message to Mom" or, on the Alexa App, tapping on the message icon on Mom's contact card). Messages are processed in the Cloud to convert voice messages to text, and vice versa. When you receive a message on a supported Echo device, you will hear an audio tone and see a visual notification. You will be able to retrieve the message on your supported Echo devices by saying "Alexa, play my messages." When you receive a message, you also will receive a notification on your mobile phone, and you will be able to view and play the message in the Alexa App. Alexa messaging does not support sending or receiving text messages to or from phone numbers.

4. How does Alexa Calling work?

You can use supported Echo devices and the Alexa App to call another person who has registered for Alexa Calling and Messaging (e.g., on Echo, "Alexa, call Mom" or, on the Alexa App, tapping on the calling icon on Mom's contact card). When you receive Alexa calls on your supported Echo devices, Alexa will tell you that you have an incoming call and identify the caller. You also will see a rotating green light ring on Echo, Echo Plus and Echo Dot devices, and an incoming call screen on Echo Show and Echo Spot. You can say "Alexa, answer" to pick up the call. Either person can end the call by saying "Alexa, hang up." When you receive a call, you also will receive a notification on your mobile phone and will see an incoming call screen in the Alexa App that lets you answer the call.

5. Can I call phone numbers using my Echo?

Yes, you can use supported Echo devices to place outbound calls to most phone numbers in the United States, Canada, and Mexico for free (e.g., on Echo, “Alexa, call 206-555-0100” or “Alexa, call Mom’s mobile phone”). If you are already an Alexa Calling and Messaging user, no additional set up is required – you can start making calls straight away. If you are not an Alexa Calling and Messaging user, you will first need to register for Alexa Calling and Messaging.

On these calls, we will display the mobile phone number registered for the Alexa Calling and Messaging service associated with that device as a caller ID. You can disable the caller ID feature through your contact card in the Alexa App. Note that you cannot call 911 using this feature (for more information, see the below FAQ “Can I text or call emergency services using Alexa Calling and Messaging?”). For information on placing calls using Echo Connect, see the below FAQ “How does calling on Echo Connect work?”

6. Can I text or call emergency services using Alexa Calling and Messaging?

No, emergency services, such as 911, are not available through Alexa Calling and Messaging. You should ensure that you can contact your relevant emergency services providers through a mobile, landline telephone, or other service. If you have a contact in your mobile device’s contacts with the number 911, it will not be added to your Alexa contacts. For information on calling emergency services using Echo Connect, see the below FAQ "Can I call emergency services with Echo Connect?"

7. How do I add contacts for Alexa Calling and Messaging?

When you register for Alexa Calling and Messaging on your Alexa App, you will be asked to import your mobile phone's contacts. Your contacts who have registered for Alexa Calling and Messaging will appear as contacts in your Alexa App. When you open the Alexa App, your contacts are auto-updated from your mobile phone.

8. Do I need to give permission for others to call or message me on my Echo device?

First you must register for Alexa Calling and Messaging. Once you are registered, if another Alexa user has your contact details, they can reach you via Alexa.

9. Who will receive my calls or messages?

If you call or message an Alexa contact, the call or message will go to all supported Echo devices associated with that contact, as well as that contact's Alexa App. If you want to call an Alexa contact’s mobile phone number, you can ask Alexa (e.g., “Alexa, call Jane Smith’s mobile”). If you call someone who is not an Alexa contact, the call will go to their phone number as it is stored in your mobile phone contact book. For more information, see the below FAQ, "I have an Echo Connect and also use Alexa Calling on my supported Echo devices. How will my call to an Alexa contact be processed?"

10. What is Do Not Disturb mode?

Do Not Disturb puts your Echo device on silent, meaning you will not receive calls or messages via Alexa. Simply say "Alexa, turn on do not disturb" or you can turn it on in Settings in the Alexa App. When you're ready to receive calls and messages again, just say "Alexa, turn off do not disturb."

11. How do I remove messages from my conversation list?

On the iOS version of the Alexa App, swipe a conversation to the left and click "Remove." On the Android version of the Alexa App, long press on a conversation to select it, then tap the trash icon in the top navigation bar. Note that removing a conversation from your conversation list does not remove it from your contact’s conversation list. It is not possible for you to remove sent or received messages from a contact’s conversation list.

12. How do I de-register from Alexa Calling and Messaging?

You can call customer service at 1-877-375-9365, and we will help you de-register from Alexa Calling and Messaging.

13. What is Drop In?

The optional Drop In feature will let you easily connect with your closest friends and family. To give Drop In permission to yourself and your household, select your own contact card and turn on Drop In. You also can give Drop In permission to a contact (and that contact’s household) by selecting their contact card and turning on Drop In. Your family and friends can also grant you Drop In permission and if they do, you can tap the Drop In bar on the Alexa App or say “Alexa, Drop In on Mom” on your Echo device and you’ll be instantly connected to your mom’s supported Echo device for a voice or video chat without your mom needing to take any action. To block Drop In, you can turn on Do Not Disturb on one, or all, Echo devices—simply say “Alexa, turn on Do Not Disturb.” You also may disable Drop In for a specific device via the device settings in the Alexa App.

14. When someone drops in on my device, what do they hear and see?

When someone drops in on your supported Echo device, you will hear an audio tone and see a visual indicator that someone is dropping in on you. The contact on the other side of the Drop In will automatically hear audio through your device. You may end the Drop In by saying “Alexa, hang up.” On your Echo, Echo Dot, and Echo Plus, you will see a green in-call light ring showing that a Drop In is in progress.

If a contact with the Alexa App, Echo Show or Echo Spot drops in on your Echo Show or Echo Spot, they will see a frosted glass view from your device’s camera. The frosted glass view will automatically transition to clear video over a short period of time. You will see the contact’s video (and a picture-in-picture view of your own video) when the Drop In is in progress. You can end a Drop In by tapping the end icon on the screen, or you can disable the camera while continuing an audio conversation by saying “Alexa, video off” or tapping the video off icon on the screen.

15. What is a recently active indicator?

If household members or contacts have been granted Drop In permission, they will see a recently active indicator on their Echo Show displaying whether someone is nearby your supported Echo devices. Interactions with Alexa, and motion sensors on Echo Show, will be used to determine whether your device has been recently active.

16. How do I disable Drop In?

If you have granted your household members Drop In permission, you can disable that on your own contact card. If you have granted any other contacts Drop In permission, you can disable that on their contact cards. You also may disable Drop In for a specific device via the device settings in the Alexa App.

Amazon Echo, Echo Plus, and Echo Dot FAQs

Amazon Echo, Echo Plus, and Echo Dot are far-field Alexa-enabled devices.

1. How do Amazon Echo, Echo Plus, and Echo Dot recognize the wake word?

Amazon Echo, Echo Plus, and Echo Dot use on-device keyword spotting to detect the wake word. When these devices detect the wake word, they stream audio to the Cloud, including a fraction of a second of audio before the wake word.

2. How do I know when Amazon Echo, Echo Plus, or Echo Dot are streaming my voice to the Cloud?

When Amazon Echo, Echo Plus, or Echo Dot detect the wake word, when you press the action button on top of the devices, or when you press and hold your remote's microphone button, the light ring around the top of your device turns blue, to indicate that the device is streaming audio to the Cloud. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed. Within Sounds settings in the Alexa App (Settings > [Your Device Name] > Sounds), you can enable a 'start of request sound,' a short audible tone that plays after the wake word is recognized to indicate that the device is streaming audio. You can also enable an 'end of request sound' that will play a short audible tone at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.

3. Can I turn off the microphone on Amazon Echo, Echo Plus, and Echo Dot?

Yes, you can turn off the microphone of Amazon Echo, Echo Plus, and Echo Dot by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button, until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, Amazon Echo, Echo Plus, or Echo Dot will still respond to requests you make through your remote.

Amazon Echo Show and Echo Spot FAQs

Amazon Echo Show and Echo Spot are far-field Alexa-enabled devices that can show you things.

1. How do Amazon Echo Show and Echo Spot recognize the wake word?

Amazon Echo Show and Echo Spot use on-device keyword spotting to detect the wake word. When these devices detect the wake word, they stream audio to the Cloud, including a fraction of a second of audio before the wake word.

2. How do I know when Amazon Echo Show or Echo Spot are streaming my voice to the Cloud?

When Amazon Echo Show detects the wake word or you record a voice message, a blue bar appears at the bottom of the device’s screen to indicate that Echo Show is streaming audio to the Cloud. When Echo Spot detects the wake word or you record a voice message, a blue light ring appears on the device’s screen to indicate that Echo Spot is streaming audio to the Cloud. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed. Within Sounds settings in the Alexa App (Settings > [Your Device Name] > Sounds), you can enable a 'start of request sound,' a short audible tone that plays after the wake word is recognized to indicate that the device is streaming audio. You can also enable an 'end of request sound' that will play a short audible tone at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio. When you engage in a voice call on Echo Show or Echo Spot, either the call buttons or a green "call in progress" bar or light ring is shown on the screen to indicate that the device is streaming audio to the Cloud.

3. How do Amazon Echo Show and Echo Spot know to turn on the screen when I walk in the room?

Amazon Echo Show and Echo Spot will turn on the screen when they detect the wake word or motion in view of the camera or when you interact with the devices' display or buttons.

4. How do I know when Amazon Echo Show or Echo Spot are streaming images or video to the Cloud?

There will be an on-screen indicator whenever Amazon Echo Show or Echo Spot are streaming images or video to the Cloud. For instance, if a video call is active, the device’s screen will display a picture-in-picture view of the video being streamed to the Cloud or will display a green "call in progress" bar at the top of the screen.

5. Can I turn off the microphone and camera on Amazon Echo Show and Echo Spot?

Yes, you can turn off the microphone and camera on Echo Show and Echo Spot by pushing the microphone/camera on/off button on the top of your device. When a red LED indicator light appears on the front of the Echo Show or when the microphone/camera on/off button turns red on Echo Spot, the microphone and camera are both off. The device will not respond to the wake word, nor detect motion in view of the camera.

Amazon Echo Look FAQs

Amazon Echo Look is a hands free camera and style assistant.

1. Do I need the Alexa App to use Echo Look?

No. Only the Echo Look App is required to use your Echo Look, but you must use the Alexa App or visit alexa.amazon.com to view product and order details for voice purchases, or to change certain Alexa settings such as requiring a speakable confirmation code for voice purchases or turning off voice purchasing.

2. How does Echo Look recognize the wake word?

Echo Look uses on-device keyword spotting to detect the wake word. When Echo Look detects the wake word, the device streams audio to the Cloud, including a fraction of a second of audio before the wake word.

3. How do I know when Echo Look is streaming my voice to the Cloud?

When Echo Look detects the wake word, the light ring on your device turns blue, to indicate that it is streaming audio to the Cloud. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed.

4. How do I know when the Echo Look camera is capturing photos or video?

When you take a photo or video, the light ring on your device visually counts down and audio cues indicate a photo or video will be taken. During the photo or video capture, the light ring turns white and the flash will activate. At the end of a video, there is an additional audio cue. When you activate live preview, the light ring turns white and audio cues indicate the beginning and end of a live preview. You can adjust the volume of the device's audio (including audio cues) within the Device settings in the Echo Look App (Settings > Device). After you take the photo or video, your device sends it to the Cloud.

5. Can I turn off the microphone and camera on Echo Look?

The camera is always off except when you activate it by asking Alexa or using the Echo Look App to take a photo, video, or use live preview. You can turn off the microphone and disable taking photos and video by pushing the button on the side of your device. When the light ring on your device turns red and a red Ø appears below the light ring, the device will not respond to the wake word and you won't be able to take photos or video using the Echo Look App until you push the button on the side of your device again.

6. How do I delete photos or video?

You can delete specific Echo Look photos or video associated with your account by using the Echo Look App to browse to the photo or video, and then tapping the delete button. Or, you can delete all Echo Look photos and video associated with your account by going to Device settings in the Echo Look App (Settings > Device) and selecting "Delete all photos and video".

Echo Connect FAQs

Echo Connect is an accessory that transforms any supported Echo device into a hands-free speaker phone for your home phone line.

1. What do I need in order to use Echo Connect?

You need a home phone service (such as a landline or VoIP service) and a supported Echo device (Echo, Echo Dot, Echo Spot, Echo Plus, and Echo Show). A mobile phone (iOS or Android) is also required for setup.

2. How does calling on Echo Connect work?

Echo Connect extends and is not a replacement for your traditional telephone service. Plug Echo Connect into your home phone jack or VoIP adapter and use the Alexa app to complete set up. You can then ask Alexa to make calls using your home phone service to contacts synced from the Alexa app on your mobile phone, or to any numbers supported by your home phone service provider (e.g. “Alexa, call Mom” or “Alexa, call 206-555-0100”). You can also use your supported Echo devices to answer incoming calls to your home phone service (e.g. “Alexa, answer the phone”). As Echo Connect uses your existing home phone service to make and receive calls, carrier charges may apply. Some calling features you may use on your home phone (such as three-way calling) are not available through Echo Connect.

During set up on the Alexa App, you will be provided with some details regarding dialing formats and will be asked to choose the correct dialing format to place outgoing calls through your home phone service. Echo Connect can dial phone numbers either in an 11-digit format (e.g. 1-206-555-0100), or in the same format as they are stored in your mobile phone address book. You should check with your home phone service provider which option works best for you, as certain forms of dialing may not work in your area or may result in additional charges from your home phone service provider.

3. I have an Echo Connect and also use Alexa Calling on my supported Echo devices. How will my call to an Alexa contact be processed?

If you want to call an Alexa contact who is also an Alexa Calling user, there are a few different ways your call may be processed. If you mention just the name of the person you would like to call (e.g. “Alexa, call Mom”), Alexa will place the call through Alexa Calling, and not using your home phone service through Echo Connect. If you specify the name of the person and the phone type (e.g. “Alexa, call Mom’s mobile”), Alexa will place the call using your home phone service through your Echo Connect.

4. Can I call emergency services with Echo Connect?

Yes. Please note that if Echo Connect is used to call emergency numbers like 911, the location information given to the emergency service, if any, may be the address associated with the phone line connected to your Echo Connect, which may not be the same as the location of your Echo device from which you are making the call. Echo Connect will not function in the event of a power or broadband outage or other connectivity issues.

Alexa on Fire Tablets FAQs

The Fire HD 10 (7th Generation) tablet supports Alexa hands-free mode.

1. How do I activate Alexa hands-free on my Fire tablet?

You can turn on Alexa hands-free in your device settings (Settings > Alexa) by ensuring that both Alexa and Hands-Free Mode settings are enabled.

2. How does Alexa hands-free on my Fire tablet recognize the wake word?

Alexa on your Fire tablet uses on-device keyword spotting to detect the wake word, even when your device is in standby mode. When the wake word is detected, Alexa on your Fire tablet streams audio to the Cloud, including a fraction of a second of audio before the wake word.

3. How do I know when Alexa on my Fire tablet is streaming my voice to the Cloud?

When Alexa on your Fire tablet detects the wake word in hands-free mode, or when you press and hold the Home button to access Alexa, a blue line appears at the bottom of your screen to indicate that Alexa is streaming audio to the Cloud. When you use the wake word while in hands-free mode, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed. You will also hear a short audible tone that plays after the wake word is recognized, to indicate that the device is streaming audio, and at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.

4. How does Alexa hands-free on my Fire tablet work when I lock my tablet with a passcode?

If your tablet is passcode-locked, you can access certain Alexa features using the wake word. You’ll be required to enter your passcode to access other Alexa features. If you would like to disable Alexa hands-free access when the device is passcode-locked so that no Alexa features are available when your Fire tablet is passcode-locked, you can do so in your device settings (Settings > Alexa > Hands-Free Lock Screen Access).

5. How can I turn off Alexa hands-free?

You can turn off Alexa hands-free either by swiping down from the Quick Actions menu and selecting the Alexa Hands Free icon, or in your device settings (Settings > Alexa > Hands-Free Mode). An icon will appear in your status bar to let you know that Alexa on your Fire tablet is turned off. Your Fire tablet will not respond to the wake word until you turn Alexa hands-free back on. When you turn off Alexa hands-free, you will still be able to access Alexa by pressing and holding the Home button.

Amazon Tap FAQs

Amazon Tap is an Alexa-enabled portable speaker that includes an optional hands-free mode.

1. How do I activate hands-free mode on my Amazon Tap?

You can turn hands-free mode on or off in the device settings within your Alexa App (Settings > [Your Device Name]).

2. How does Amazon Tap recognize the wake word while in hands-free mode?

Amazon Tap uses on-device keyword spotting to detect the wake word. When the wake word is detected, Amazon Tap streams audio to the Cloud, including a fraction of a second of audio before the wake word.

3. How do I know when Amazon Tap is streaming my voice to the Cloud?

When Amazon Tap detects the wake word in hands-free mode or when you tap the microphone (talk) button, the lights on the front of your Amazon Tap turn blue to indicate that Amazon Tap is streaming audio to the Cloud. When you use the wake word while in hands-free mode, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed. You will also hear a short audible tone that plays after the wake word is recognized, to indicate that the device is streaming audio, and at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.

4. Can I turn off the microphone on Amazon Tap while in hands-free mode?

Yes, you can turn Amazon Tap's microphone off by pushing the play/pause button on the top of your device for three seconds. When the lights on the front of your Amazon Tap turn red, the microphone is off. The device will not respond to the wake word until you reactivate the microphone by pushing the play/pause button again for three seconds. When the microphone is off, Amazon Tap will still respond to requests you make by tapping the microphone (talk) button. After five minutes of inactivity with the microphone off, your device will enter sleep mode to conserve power.

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