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Kindle Fire Isn't Recognized by Computer

Your Kindle Fire isn't recognized by your computer when it's connected via USB. Help for Kindle Fire (2nd Generation), Kindle Fire HD 7" (2nd Generation), and Kindle Fire HD 8.9" (2nd Generation).

Before you begin, make sure that:

  • Your computer is on and not asleep. Your computer installs USB drivers when you first connect your Kindle Fire via USB.
  • You are connecting the USB cable to a USB port on your computer. Most powered USB ports can be found on the back of your computer. USB ports on your display, your keyboard, or the front of desktop computer towers may not have enough power to recognize your Kindle Fire.

Then:

  1. Ensure you have the appropriate software installed on your computer. Depending on your current operating system, you may be required to install special software for transferring content via USB.
  2. If your computer still doesn't recognize your Kindle Fire, restart your computer and your Kindle Fire. To restart your Kindle Fire: Press and hold the Power button for 40 seconds or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.

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