Items that Can't be Returned

The are some items that you can't return to Amazon.com or can only return to a third-party seller.

Amazon.com doesn't accept returns of the following items:

• Computer laptops, desktops, and Kindles more than 30 days after delivery
• Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
• Any product missing the serial number or UPC
• Downloadable software products
• Online subscriptions after they have been accessed
• Gift cards (except as required by law)
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Some jewelry orders
• Some health and personal care orders
• Grocery products
• Open software
• Items with special shipping restrictions
• Live insects

Note:

• Amazon.com doesn't accept returns for items fulfilled by third-party sellers. The seller determines the return policy. You can see specific information per item in Your Orders.
• If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders.
• If you have a nonreturnable item that arrived damaged or defective, you can contact us.