About Items That Can't Be Returned

Some items cannot be returned to Amazon.com or can only be returned to a third-party seller.

Amazon.com doesn't accept returns of the following items:

• Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
• Any product missing the serial number or UPC
• Downloadable software products
• Online subscriptions after they have been accessed
• Gift cards (except as required by law)
• Pay As You Go (or prepaid) phone cards (contact a local authorized dealer or the carrier directly)
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Some jewelry orders
• Some health and personal care items
• Grocery products
• Prime Pantry products
• Fresh flowers and live indoor plants
• Open software
• Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)
• Live insects

Note:

• Amazon.com does not accept returns for items fulfilled by third-party sellers. The seller determines the return policy. You'll see specific information per item in the Online Returns Center.
• If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message about that in the Online Returns Center.
• If you have a non-returnable item that arrived damaged or defective you can Contact Us.