Resolve Device or App Registration Issues
You may come across problems registering your device or application due to outdated software or incorrect account credentials.
Before you attempt to register your device or application, make sure:
Your device or application is running the latest available software version.
You're entering the login information (email address or mobile number) you use to
sign into your Amazon account.
Your email client isn't filtering incoming mail from Amazon to a junk or spam folder
when you log in with your email.
At the time of registration, some devices or applications require additional authentication.
To complete registration, follow these steps:
- Choose to register your device or software application.
- Enter your login information to sign into your Amazon account (email address or mobile number). An email or text will be sent using the same method you choose.
- You’ll receive an email or text notification from Amazon containing a temporary one-time password. It’s time sensitive and must be used within 10 minutes of receiving.
- Register your device or application using the same email address or mobile number with the one-time password.
Your device or software application should be successfully registered to your Amazon account.
Related Topics
For more help, try our Digital and Device Forum
