You can return most items purchased at an Amazon Physical store for a full refund within 30 days of purchase. In addition, eligible items purchased on Amazon.com can be returned at a participating physical store location. To determine your return options for Amazon.com purchases, use our Online Return Center.
Items purchased at an Amazon Physical Store can be returned within 30 days for a full refund, subject to our other listed return guidelines.
To learn more about refund processing times, visit About Refunds.
Note: If you've paid for an item with cash, return to the store where the item was purchased with your receipt.
Note: If you received an email receipt, or if the item you purchased appears in Your Orders, you have the option to return the item by mail. To return by mail, Contact Us to receive a mailing label. If the item doesn't appear in Your Orders, you'll only be able to return the item in the store.If you purchased an item from Amazon Go or Amazon Go Grocery:
Note: If you've paid for an item with cash or SNAP EBT benefits, return to the store where the item was purchased with your receipt.
Note: Amazon Physical Stores may not be able to accept in store returns for certain items you purchased from Amazon.com (for example, items greater than a certain size or that don’t meet safe to ship standards). For additional information on Amazon.com returns, see our Returns Policy.
Items purchased at an Amazon Books Amazon 4-star, or Amazon Pop Up store location between November 1 and December 31 may be returned until January 31 the following year for a full refund, subject to our other return guidelines listed above.
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