A-to-z Guarantee

To be eligible for Amazon's A-to-z Guarantee, you must first contact the seller directly and allow them 48 hours from your first message to provide you with an acceptable resolution. If you do not reach a resolution with the seller within 48 hours, you may be eligible for a refund if:

• You are still within 90 days of the original Estimated Delivery Date
• It is 3 days past your Estimated Delivery Date and your item hasn't arrived.
• Your item hasn't arrived, but tracking says it was delivered.
• The item you received was damaged, defective, materially different from expected. In these instance, you must return the unwanted item according to Our Return Policies and you must have not been refunded for it (or the refunded amount was wrong).
• You asked for a replacement item and did not receive it. In this case, you must have returned the unwanted item according to Our Return Policies.

  The refund amount you're entitled to is included below.

  Reason for return	Product cost	Original shipping cost	Return shipping cost
  Item was damaged, defective, or materially different from what you ordered	Yes	Yes	Yes
  Any other reason (restocking fees may be deducted from the total refund)	Yes	Yes	No
  Any other reason (if Clothing, Shoes, Jewelry & Watches)	Yes	Yes	Yes (if in line with return policies on Free Returns on Fashion Items)

• You weren't satisfied with the quality of the eligible services performed by the third-party seller.
• You wanted to return an item that you bought from a seller but any of the following occurred:
  • The seller didn't provide a return address in the U.S.
  • The seller didn't provide a prepaid return label.
  • The seller didn't offer a full refund of the item without requesting the return of the item.
• You were charged extra (e.g, by customs authorities for a shipment sent internationally) in addition to the purchase price and any shipping costs you paid, and the seller didn't cover those costs.