Request an A-to-z Guarantee Refund

You can request a refund via the A-to-z Guarantee if you encounter a problem with items sold and fulfilled by a third-party seller on Amazon. To check if you are eligible to request a refund under policy, go to About A-to-z Guarantee.

To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select your problem from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit

Note: Refund requests can take up to one week to investigate. We will notify you of our decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.

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