We want you to have peace of mind when you use Amazon Key to receive deliveries. If any Amazon Key delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the delivery, we'll work with you to correct the problem.
To file a Happiness Guarantee claim, please contact us through the Amazon Key App. After collecting basic contact information and the required documentation of the problem, our support team will work quickly to resolve your case.
Happiness Guarantee Conditions
You can file a claim for an Amazon Key delivery when all of the following apply:
For all claims, we may require photographs, videos, documents or other proof of your claim.
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