Amazon Key Terms of Use

Last Updated: October 25, 2017

This is an agreement between you and Amazon Digital Services LLC (and its affiliates, "Amazon" or "we"). Before using Amazon Key, please read these Amazon Key Terms of Use, the Amazon.com Privacy Notice, the Amazon.com Conditions of Use, and the other applicable rules, policies, and terms posted on the Amazon.com website or available through your Amazon Key app (collectively, this "Agreement"). By using Amazon Key, you agree to be bound by the terms of this Agreement. If you do not accept the terms of this Agreement, then you may not use Amazon Key.

For the purposes of these Amazon Key Terms of Use:

"Amazon Key" means Amazon's remote access management services, including the Amazon Key app and other related services.

"Compatible Product" means any product, device, software or application designated for use with Amazon Key, such as Amazon Key-compatible smart locks and cameras.

"Recordings" means any audio, image, video, or other types of recordings made in connection with your use of Amazon Key.

"Software" means all software (including any updates or new versions), and any related documentation, that we make available to you for use in connection with Amazon Key.

1. In-Home Delivery. With Amazon Key, you can enable in-home delivery at eligible addresses. If you place an order with in-home delivery, you are authorizing Amazon and its delivery providers to access the home (or other location) that you designate as the order shipping address, for the purpose of delivering your order. By placing an order with in-home delivery, you are confirming that you have the right to authorize Amazon and its delivery providers to access the designated home. Amazon reserves the right to decline to deliver your order in-home for any reason. Learn more about in-home delivery.

2. Guest and Service Provider Access. You can use Amazon Key to provide guests and service providers with authorization to operate the lock you designate, during the access schedule you set. If you receive authorization to operate somebody else's lock, information about your use of Amazon Key with respect to that lock will be shared with the person who provided you with the authorization.

3. Information Provided to Amazon; Your Recordings.

3.1. Information Provided to Amazon. The Software provides Amazon with information about your use and the performance of Amazon Key, the Software, and Compatible Products, as well as information regarding the devices on which you download and use Amazon Key. For example, this may include information about Compatible Products and how they were operated; authorizations for guests and service providers and when and how guests and service providers used Amazon Key; and occurrences of technical errors. We will handle any information we receive in accordance with the Amazon.com Privacy Notice.

3.2. Your Recordings. If you use a Compatible Product capable of creating Recordings, we will process and retain your Recordings in the cloud to provide and improve our services. You give us all permissions we need to do so. Learn more about Recordings, including how to delete your video clips.

4. General.

4.1. Amazon Key Requirements. Certain Amazon Key features require one or more Compatible Products. In addition, some Amazon Key services may not be available in all areas and may require separate subscriptions, memberships, a data plan, or an internet connection.

4.2. Geographic Restrictions. You may access and use Amazon Key only in the United States. We may restrict access to Amazon Key from other locations.

4.3. Disputes/Binding Arbitration. Any dispute or claim arising from or relating to this Agreement or Amazon Key is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in the Amazon.com Conditions of Use. By using Amazon Key, you agree to be bound by those terms.

4.4. Disclaimers. Amazon has no responsibility or liability for the following: third party accounts or services; Compatible Products that Amazon does not manufacture or develop; any guests or service providers to whom you provide authorization to operate your lock.

4.5. Changes to Amazon Key. We may change, suspend, limit, or discontinue Amazon Key, or any part of it, at any time without notice. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms on the Amazon.com website. Your continued use of Amazon Key after the effective date of the revised Agreement constitutes your acceptance of the terms.

4.6. Contact Information. For help with Amazon Key or resolving other issues, please contact Customer Service at www.amazon.com/contact-us/.