We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date, "order within" count-down timer, and fee (if applicable).
If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will refund any shipping fees associated with that order. To inquire about a refund, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
Please note that the "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date will be included in your order confirmation email. Please contact us with any concerns. Please see our Guaranteed Delivery Terms and Conditions for more details.