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About Ordering from a Third-Party Seller

Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.com. Payment for your order may be processed immediately, instead of when the order is shipped. Amazon will disburse your funds to the third-party seller but never pass along your payment information.

If the third-party seller's items aren't fulfilled by Amazon, then your order will be fulfilled directly by the seller who will also handle all of their customer service, unless the seller's listing is eligible for Amazon Prime. Because Amazon.com isn't directly involved in the completion of sales arranged with third-party sellers, you'll need to contact the third-party seller directly for the following issues:

  • To check on your order or shipment status.
  • To schedule or reschedule services.
  • To cancel an order and receive a refund.
  • To return an order.

If a dispute arises between you and a third-party seller, and you can't reach an agreement with them, the Amazon.com A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee Protection.

Note: When an order is placed with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order and click Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by clicking Request cancellation.

Note: Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum.

Note: If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.

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