Get Support Registering Your Kindle E-Reader

Having problems registering your Kindle to your Amazon account? Incorrect device time, outdated software or incorrect passwords are often the cause.

Want or need a new password? Use:

  1. Confirm that your device displays the correct time at the top of the screen.
  2. Check that your device has the latest software version: From the Home screen, select All Settings > Settings > Device Info. Or click on the option Update Your Kindle, if available.
  3. Make sure your device is connected to a Wi-Fi network.
  4. Make sure you're using your current Amazon account sign-in information and password.
  5. If you've forgotten your password, request to reset it and try again.

    Reset your password by using the following link: Forgot Your Password

  6. Restart your Kindle.
Tip: If you have multiple accounts, validate your login credentials on a different device. Navigate to the Amazon website on a web browser and sign into your account.

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