Echo Device Is Having Bluetooth Issues

Your Echo device can't pair to Bluetooth or your Bluetooth connection drops.

  • Make sure your Echo device has the latest software update. Say, "Check for software updates."
  • Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:
    • Advanced Audio Distribution Profile (A2DP SNK)
    • Audio/Video Remote Control Profile
  • Move your Bluetooth and Echo devices away from sources of possible interference (such as microwaves, baby monitors, and other wireless devices).
  • Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
  • If you've previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.

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