Help & Customer Service

Echo Device Is Having Bluetooth Issues

Your Echo device can't pair to Bluetooth or your Bluetooth connection drops.

Make sure your Echo device has the latest software update. Say, "Check for software updates."
Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:
- Advanced Audio Distribution Profile (A2DP SNK)
- Audio/Video Remote Control Profile
Move your Bluetooth and Echo devices away from sources of possible interference (such as microwaves, baby monitors, and other wireless devices).
Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
If you've previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.

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