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FAQ: Kindle Paperwhite and Kindle Fire HD

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By Help Forum Community Manageramazon, 07-Sep-2012 16:08 America/Los_Angeles Permalink Report abuse

We have seen lots of questions around the new Kindle Paperwhite, Kindle Fire, and Kindle Fire HD devices. Here are some of the more commonly asked questions with answers!

Q: Does the Kindle Fire and Kindle Fire HD support TTS (Text-to-Speech)?
A: The new Kindle Fire, Kindle Fire HD and Kindle Fire HD 8.9" support TTS in books where this feature is enabled. They also support Audible books for a rich narrated version of the book, and Immersion Reading which is like Text to Speech but with the rich narration of an Audible book.

Q: Do I have to purchase a Kindle PowerFast charging accessory to charge the Kindle Fire or Kindle Fire HD?
A: No. Kindle Fire HD comes with a USB 2.0 (micro-B connector), which you can connect to your computer to charge your device. If you own a USB 2.0 (micro-B connector) from a Kindle Fire 1st gen tablet, it may be used to charge your new Kindle Fire or Kindle Fire HD as well. We recommend against using other USB 2.0 (micro-B connector) charging cables as they may or may not work and run the risk of damaging your device. The Kindle PowerFast charging accessory will charge the Kindle Fire and Kindle Fire HD faster than charging from USB.

Q: Can I transfer my existing Kindle content (including apps, E books, and movies) from my old Kindle device to Kindle Paperwhite or Kindle Fire HD?
A: Yes, all of your past Amazon digital purchases are automatically backed up in the Amazon Cloud so you can re-download them to your new Kindle or Kindle Fire anytime. When you receive your new device, you can download them from the cloud straight to the new device.

Q: Who is the carrier for the 4G service on the Kindle Fire HD 8.9" 4G?
A: AT&T.

Q: What data plans are available for the Kindle Fire HD 8.9" 4G? What happens if I exceed the 250 MB monthly limit on my Kindle Fire HD 8.9" 4G?
A: We will be sharing more information about the data plans for the Kindle Fire HD 8.9" 4G in the coming weeks, stay tuned for more information!

Q: Can I trade or exchange in my old Kindle for a new one?
A: To learn how to submit a trade-in order for your Kindle please visit this Help page:

Q: When will these new devices be available outside of the US?
A: The new Kindle Fire and Kindle Fire HD will be available on Amazon's international sites in the United Kingdom, Germany, Spain, Italy and France later this year. For more information about international availability, please visit the Amazon site for your country.

Q: Will it be possible to buy a version of the new devices without Special Offers? Can I remove Special Offers at a later date?
A: For Kindle Fire and Kindle Fire HD there will be a special offers opt-out option for $15. Customers can do this from "Manage Your Kindle" on after they have registered their Kindle Fire. We know from our Kindle reader line that customers love our special offers and very few people choose to opt out. We're happy to offer customers the choice.

Q: Will I be able to configure my Kindle Fire (2nd Generation) and Kindle Fire HD so recommendations do not appear under the carousel?
A: Yes. With the latest software update we have added a setting which allows customers to control whether or not personalized recommendations appear below the carousel on the device homepage.

Q: Does the Kindle Fire HD have a built in microphone?
A: Yes! You can see all the audio information for each device on their product pages.

Q: I purchased a Kindle Fire in the last 30 days? Can I return it for a new Kindle Fire HD?
A: You can return a new Kindle Fire you purchased or received as a gift within 30 days of the day you received the shipment. It must be in new condition and returned with all the original packaging but it is okay if the box has been opened. You can return it by visiting our Online Returns Center at

Q: Will Adobe® Flash® Player function on the new Kindle Fire or Kindle Fire HD?
A: No, this is not supported.

Q: What languages do the new devices support?
A: The new Kindle Fire and Kindle Fire HD currently supports US English. The latest free software update enables customers to set their device default language to one of six languages, including English (US), English (UK), German, French, Italian, and Spanish. Free dictionaries for each language will also be available. This software update is delivered automatically to your Kindle Fire.

Q: Will a game that supports Whispersync for Games function on my Kindle Fire (1st Generation)?
A: Yes, Kindle Fire (1st Generation) supports Whispersync for Games.

Q: How can I tell if the game I am playing supports Whispersync for Games?
A: Games with the Whispersync logo, which looks like rotating arrows, support Whispersync for Games. If the title supports Whispersync for Games, you will see this logo on the "Welcome Back" message that appears when you launch the game. Also, when the game syncs, you will see the spinning Whispersync for Games icon on screen.

Thank you.


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Initial question 07-Sep-2012 16:08 America/Los_Angeles
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