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Downloaded books go to open but only get an empty page which I cannot do anything with.

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By Wendy Kassulke, 06-Jul-2012 04:50 America/Los_Angeles Permalink Report abuse

Kindle touch. I originally got a message to say 'delete book and download from archive items'. But cannot do anything with it as there is a blank screen once I go into book and the menu wont come up. This has happened with all books both read and unread.

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Thank you.

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By *🍍*Pineapple*🍍*, 06-Jul-2012 06:11 America/Los_Angeles Permalink Report abuse

In reply to Wendy Kassulke

06-Jul-2012 04:50 America/Los_Angeles

Kindle touch. I originally got a message to say 'delete book and download from archive items'. But cannot do anything with it as there is a blank screen once I go into book and the menu wont come up. This has happened with all books both read and unread.

Wendy - You can't delete a book when it's open. You need to to close it, long press on it and select Move to Archives.

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Thank you.

Thank you.

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By Wendy Kassulke, 06-Jul-2012 17:52 America/Los_Angeles Permalink Report abuse

In reply to *🍍*Pineapple*🍍*

06-Jul-2012 06:11 America/Los_Angeles

Wendy - You can't delete a book when it's open. You need to to close it, long press on it and select Move to Archives.

Tried that - when I downloaded after deleting it did the same thing. Went to a blank screen with only the title at the top and unable to get menu.

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Thank you.

Thank you.

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By Artist, 06-Jul-2012 17:55 America/Los_Angeles Permalink Report abuse

In reply to Wendy Kassulke

06-Jul-2012 04:50 America/Los_Angeles

Kindle touch. I originally got a message to say 'delete book and download from archive items'. But cannot do anything with it as there is a blank screen once I go into book and the menu wont come up. This has happened with all books both read and unread.

Since it's happening with all your books, try a reboot. Hold the power button for 30 seconds (time it), release the button, the wait for your home page to reappear.

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Thank you.

Thank you.

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By Wendy Kassulke, 07-Jul-2012 03:32 America/Los_Angeles Permalink Report abuse

In reply to Artist

06-Jul-2012 17:55 America/Los_Angeles

Since it's happening with all your books, try a reboot. Hold the power button for 30 seconds (time it), release the button, the wait for your home page to reappear.

Thank you!!!! It worked! Appreciate your help, many thanks!

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Thank you.

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Total replies 4
Initial question 06-Jul-2012 04:50 America/Los_Angeles
Latest reply 07-Jul-2012 03:32 America/Los_Angeles
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