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Can't watch Instant Videos on my iPad! HELP!

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By cafecol, 21-Sep-2012 20:36 America/Los_Angeles Permalink Report abuse

Help! Not sure what happened, but I can't watch Amazon videos on my iPad. It gives me an error message that says sthg about my internet connection being through an HTTP proxy. I upgraded to iOS6 yesterday and have a Time Machine that works as a router - don't know if either of those actions has anythg to do with this problem.... Help! I don't know what to do!

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By lapis, 21-Sep-2012 21:52 America/Los_Angeles Permalink Report abuse

Mine is working fine. I just tested it and I also have iOS 6. I've got the apple router as well. Try deleting the Amazon app from your iPad and then re-download it. It may have gotten corrupted somehow.

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By cafecol, 22-Sep-2012 05:04 America/Los_Angeles Permalink Report abuse

In reply to lapis

21-Sep-2012 21:52 America/Los_Angeles

Mine is working fine. I just tested it and I also have iOS 6. I've got the apple router as well. Try deleting the Amazon app from your iPad and then re-download it. It may have gotten corrupted somehow.

I did, and it still doesn't work. Gives me the same Warning message... Thanks for replying, tho...

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By Chey B. - Forum Moderatoramazon, 22-Sep-2012 10:50 America/Los_Angeles Permalink Report abuse

In reply to cafecol

22-Sep-2012 05:04 America/Los_Angeles

I did, and it still doesn't work. Gives me the same Warning message... Thanks for replying, tho...

I'm so sorry to hear about the problems with this! I've passed your information to our technical team so they can take a look into this for you. Can you please post back with the following information:

1. What movie are you trying to watch when you get this error?
2. What's the firmware version of the Amazon Instant Video Application? To find this, go to Settings > General > Usage> Amazon Instant Video. Tap it to open a new page to see the version number.
3: Are you able to open the application at all?
4. Can you view Your Video Library?
5. Can you view other web content on your device?

I know this is a lot of information, but knowing this will help us track down the issue. I look forward to hearing back.

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By cafecol, 22-Sep-2012 11:06 America/Los_Angeles Permalink Report abuse

In reply to Chey B. - Forum Moderator

22-Sep-2012 10:50 America/Los_Angeles

I'm so sorry to hear about the problems with this! I've passed your information to our technical team so they can take a look into this for you. Can you please post back with the following information:

1. What movie are you trying to watch when you get this error?
2. What's the firmware version of the Amazon Instant Video Application? To find this, go to Settings > General > Usage> Amazon Instant Video. Tap it to open a new page to see the version number.
3: Are you able to open the application at all?
4. Can you view Your Video Library?
5. Can you view other web content on your device?

I know this is a lot of information, but knowing this will help us track down the issue. I look forward to hearing back.

Thanks for helping me out.
1)I've tried viewing some Frasier, Gilligan as well as Quantum Leap episodes. Just TV series, not movies. It happens every single time I try to open any of those.
2)Version 1.2
3)Yes, it opens fine. I've deleted it and reinstalled it, and it opens ok
4)I don't have anythg on my video library. Just a watch list.
5)Yes, everything else seems to be working just fine.

Thanks for helping me shed some light on this.

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By Chey B. - Forum Moderatoramazon, 22-Sep-2012 11:16 America/Los_Angeles Permalink Report abuse

In reply to cafecol

22-Sep-2012 11:06 America/Los_Angeles

Thanks for helping me out.
1)I've tried viewing some Frasier, Gilligan as well as Quantum Leap episodes. Just TV series, not movies. It happens every single time I try to open any of those.
2)Version 1.2
3)Yes, it opens fine. I've deleted it and reinstalled it, and it opens ok
4)I don't have anythg on my video library. Just a watch list.
5)Yes, everything else seems to be working just fine.

Thanks for helping me shed some light on this.

Thanks, cafecol! I've let our technical team know. I'll be sure to post back here as soon as I have any updates.

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By cafecol, 22-Sep-2012 11:18 America/Los_Angeles Permalink Report abuse

In reply to Chey B. - Forum Moderator

22-Sep-2012 11:16 America/Los_Angeles

Thanks, cafecol! I've let our technical team know. I'll be sure to post back here as soon as I have any updates.

I was finally able to fix this! A coworker told me to go to to Settings - WiFi and then just click to turn off the HTTP Proxy, which was on Auto. It did the trick, and now I can access the Amazon Instant Videos.

Thanks so much , Chey, I appreciate the help.

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By Samuel G. Perkins, 08-Nov-2012 06:14 America/Los_Angeles Permalink Report abuse

Hay can you go into more detail under setting and wifi I have no proxy settings but I get the same message

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By DeAnne S.- Forum Moderatoramazon, 08-Nov-2012 09:59 America/Los_Angeles Permalink Report abuse

Have you had a chance to contact our Amazon Instant Video team, Samuel? They'll be able to answer your questions and provide real-time troubleshooting if needed. Here's a link to put you in touch with them: https://www.amazon.com/gp/help/customer/digital-video.

Please feel free to post back if you have any other questions!

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By cafecol, 08-Nov-2012 18:35 America/Los_Angeles Permalink Report abuse

In reply to Samuel G. Perkins

08-Nov-2012 06:14 America/Los_Angeles

Hay can you go into more detail under setting and wifi I have no proxy settings but I get the same message

I went to Settings, then to wifi , and then I clicked on the arrow attached to the name of my network. The next screen showed "IP Address" and "HTTP Proxy", which offers the options to click on "off", "Manual" and "Auto". I clicked on "off", and after that I was able to view the Amazon instant videos.

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By J. Lee, 20-Nov-2012 10:19 America/Los_Angeles Permalink Report abuse

Thanks cafecol for posting how to turn off "proxy" This also happened to me and I've been talking to amazon IT but they could not help me either. I'm glad I googled and searched for this problem. Now I can watch amazon prime! Thanks again

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By Chey B. - Forum Moderatoramazon, 20-Nov-2012 13:54 America/Los_Angeles Permalink Report abuse

In reply to J. Lee

20-Nov-2012 10:19 America/Los_Angeles

Thanks cafecol for posting how to turn off "proxy" This also happened to me and I've been talking to amazon IT but they could not help me either. I'm glad I googled and searched for this problem. Now I can watch amazon prime! Thanks again

I'm glad cafecol's steps helped! I'll let our technical team know what troubleshooting you did to get things up and working to make sure other customers get the help they need.

I hope we see you around the forums. Have a great week.

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By Number1, 27-Nov-2012 20:53 America/Los_Angeles Permalink Report abuse

Thanks for saving me the headache... Worked like a charm;)

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By Kindle2V, 30-Nov-2012 23:01 America/Los_Angeles Permalink Report abuse

In reply to cafecol

22-Sep-2012 11:18 America/Los_Angeles

I was finally able to fix this! A coworker told me to go to to Settings - WiFi and then just click to turn off the HTTP Proxy, which was on Auto. It did the trick, and now I can access the Amazon Instant Videos.

Thanks so much , Chey, I appreciate the help.

Thanks, Cafecol (and co-worker). Turning HTTP Proxy to "off" on my iPad settings did the trick. Able to watch my movies without the dread message.

Tech Specs: iPad2, iOS 6.0.1, Amazon Instant Video for iPad v. 1.3 140.11.

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By Technical Tips, 24-Dec-2012 06:13 America/Los_Angeles Permalink Report abuse

In reply to cafecol

21-Sep-2012 20:36 America/Los_Angeles

Help! Not sure what happened, but I can't watch Amazon videos on my iPad. It gives me an error message that says sthg about my internet connection being through an HTTP proxy. I upgraded to iOS6 yesterday and have a Time Machine that works as a router - don't know if either of those actions has anythg to do with this problem.... Help! I don't know what to do!

I had the same error, not allowing me to watch movies, found screen shot solution here, working perfectly.

http://mashtips.com/amazon-instant-video-http-proxy-error-on-ipad/

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By Berlin, 25-Dec-2012 06:24 America/Los_Angeles Permalink Report abuse

same problem and same solution, thank you

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By C. A. Georgen, 26-Dec-2012 10:06 America/Los_Angeles Permalink Report abuse

In reply to cafecol

22-Sep-2012 11:18 America/Los_Angeles

I was finally able to fix this! A coworker told me to go to to Settings - WiFi and then just click to turn off the HTTP Proxy, which was on Auto. It did the trick, and now I can access the Amazon Instant Videos.

Thanks so much , Chey, I appreciate the help.

This solution worked for me, too! Thanks so much!!!!

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By chazview, 29-Dec-2012 15:33 America/Los_Angeles Permalink Report abuse

The only problem with this solution is that turning my home WiFi proxy settings to 'auto' was done to resolve an issue with bluetooth stereo streaming. With it off, the audio streaming skips -- turning it on resolved that. I use bluetooth stereo speakers when watching videos on my iPad, so turning it back 'off' to get Amazon Instant Video working isn't a solution for me :-(

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By Crystal B. - Forum Moderatoramazon, 29-Dec-2012 18:05 America/Los_Angeles Permalink Report abuse

chaznet, I'm sorry this wasn't working for you. Have you had the chance to speak to an Amazon Instant Video specialist? If not, they'll be happy to help you out and see what further troubleshooting steps are available. Here's a link to contact them: https://www.amazon.com/gp/help/customer/digital-video.

Let us know how it goes.

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By E. Sexton-Sayler, 29-Dec-2012 19:45 America/Los_Angeles Permalink Report abuse

Thank you! I was having the same problem. I love the inter webs :-)

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By Glicious, 31-Dec-2012 07:43 America/Los_Angeles Permalink Report abuse

The solution worked for me but I had skipping issues with my Bluetooth speakers as well (Bose)

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By C. Kouns, 31-Dec-2012 18:16 America/Los_Angeles Permalink Report abuse

I am not a Prime member, but I downloaded the instant video app so I could watch movies on my ipad, yet my only choices are prime choices. That's not what the advertising says. So how do I get access to the amazon non-prime streaming library

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By C. Kouns, 31-Dec-2012 18:16 America/Los_Angeles Permalink Report abuse

I am not a Prime member, but I downloaded the instant video app so I could watch movies on my ipad, yet my only choices are prime choices. That's not what the advertising says. So how do I get access to the amazon non-prime streaming library

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By MamaBear007, 31-Dec-2012 18:20 America/Los_Angeles Permalink Report abuse

In reply to C. Kouns

31-Dec-2012 18:16 America/Los_Angeles

I am not a Prime member, but I downloaded the instant video app so I could watch movies on my ipad, yet my only choices are prime choices. That's not what the advertising says. So how do I get access to the amazon non-prime streaming library

You can watch the Prime choices. The difference is you will need to pay for watching what Prime members watch free.

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By NiteOOwl, 31-Dec-2012 18:20 America/Los_Angeles Permalink Report abuse

Here's a link to support for Amaazon's video streaming:

http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=3757&qid=1354831320&sr=1-1

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