By Y. Jenkins, 19-May-2012 02:07 America/Los_Angeles Permalink Report abuse
I received an e-mail from Amazon stating that my account has been closed due to many returns. Some items I have ordered have either come defective, opened or not what I expected. How is it my fault if any of this happens? I have been a faithful Amazon customer and I am very disappointed. All I want is my account to be re-opened. Any help would greatly be appreciated.
Thank you.
By Official NetNanuNanu, 19-May-2012 06:29 America/Los_Angeles Permalink Report abuse
I have not seen an appeal for closed accounts for Buyers, but only for Sellers. You may need to plea with customer service on the steps to activate, which most likely includes steps you would take on how to stop requesting excessive refunds from Sellers.
It is unusual for buyers to conduct the performance of refunds and returns that you have done. If you were excessive, it is not the fault of products, it is a habit, and not a good one.
Use the Contact Us button to the right and ask for a Buyers' Appeal.
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By John Farren, 19-May-2012 07:54 America/Los_Angeles Permalink Report abuse
I would like to get back in amazon
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By John Farren, 19-May-2012 07:54 America/Los_Angeles Permalink Report abuse
I would like to get back in amazon
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By Official NetNanuNanu, 19-May-2012 07:56 America/Los_Angeles Permalink Report abuse
If you story is like Y. Jenkins (OP) then follow the instructions. If you are a seller, it is a different story.
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By Y. Jenkins, 19-May-2012 07:57 America/Los_Angeles Permalink Report abuse
Could you please explain to me what instructions I need to follow?
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By Official NetNanuNanu, 19-May-2012 08:09 America/Los_Angeles Permalink Report abuse
I don't have a link for Buyers who have been closed. You need to stress that with Amazon customer service that you are a buyer with a closed account. Ask for the form you will need to appeal.
When you get something, you need to beg and plead with them that you will change your ways and stop taking advantage of returns/refunds from Sellers.
For your own information, acknowledge what you were doing to get into this situation. If you cannot acknowledge, you might not change the behavior.
They should give you a Plan of Action on how to appeal for your account. Take it serious, because this is not a guarantee you will be opened again.
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By Y. Jenkins, 29-May-2012 09:39 America/Los_Angeles Permalink Report abuse
The products I have returned have been products I have received opened or articles of clothing,shoes that do not fit my children. Why would I want to keep products like these? What Amazon has done is unfair.
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Deleted by author, 10-Jun-2012 07:34 America/Los_Angeles
By DrRace55, 10-Jun-2012 07:35 America/Los_Angeles Permalink Report abuse
In reply to Official NetNanuNanu19-May-2012 08:09 America/Los_Angeles
I don't have a link for Buyers who have been closed. You need to stress that with Amazon customer service that you are a buyer with a closed account. Ask for the form you will need to appeal.
When you get something, you need to beg and plead with them that you will change your ways and stop taking advantage of returns/refunds from Sellers.
For your own information, acknowledge what you were doing to get into this situation. If you cannot acknowledge, you might not change the behavior.
They should give you a Plan of Action on how to appeal for your account. Take it serious, because this is not a guarantee you will be opened again.
so what your saying
is WE should Blow Smoke up Amazons Rear end.....and LIE
Just to get back in
................I rather tell the Truth....
.and do my best as I have in MANY year I have SOLD here
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By A. Dietz, 10-Jun-2012 07:44 America/Los_Angeles Permalink Report abuse
In reply to Y. Jenkins29-May-2012 09:39 America/Los_Angeles
The products I have returned have been products I have received opened or articles of clothing,shoes that do not fit my children. Why would I want to keep products like these? What Amazon has done is unfair.
You don't appear to be listening to the advice Rizzo is giving you. Amazon has decided to close your account because of your behavior. If you want your account reactivated, you need to promise to change your behavior. You don't seem willing to do that, so I have a feeling you are not going to be successful when you ask Amazon to reopen your account. If you are unwilling to change your behavior on Amazon, perhaps you should shop at Walmart, Target, or some other store that will allow you to try on clothes before you buy them.
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By Official NetNanuNanu, 10-Jun-2012 07:47 America/Los_Angeles Permalink Report abuse
In reply to Y. Jenkins29-May-2012 09:39 America/Los_Angeles
The products I have returned have been products I have received opened or articles of clothing,shoes that do not fit my children. Why would I want to keep products like these? What Amazon has done is unfair.
Y. Jenkins, The account was closed for excessive returns. Learn to buy with a more cautious approach. If you have unsuccessful experiences buying online, you may need to consider shopping in your local stores.
DrRace: What? I don't know what was deleted, so cannot comment on your response.
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By Official NetNanuNanu, 10-Jun-2012 08:13 America/Los_Angeles Permalink Report abuse
In reply to A. Dietz10-Jun-2012 07:44 America/Los_Angeles
You don't appear to be listening to the advice Rizzo is giving you. Amazon has decided to close your account because of your behavior. If you want your account reactivated, you need to promise to change your behavior. You don't seem willing to do that, so I have a feeling you are not going to be successful when you ask Amazon to reopen your account. If you are unwilling to change your behavior on Amazon, perhaps you should shop at Walmart, Target, or some other store that will allow you to try on clothes before you buy them.
Thank you A. Dietz for the reinforcement. I don't know if DrRace is assuming the OP will lie. We don't know if Y.Jenkins will lie. But Amazon is the one to analyze that. The proof will be, not in the pudding, but in the actions if allowed in.
I, too, agree that Y.Jenkins won't get back in, after the comment. Sometimes they just don't get it.
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By Kindle Customer, 10-Jun-2012 16:44 America/Los_Angeles Permalink Report abuse
In reply to Y. Jenkins19-May-2012 02:07 America/Los_Angeles
I received an e-mail from Amazon stating that my account has been closed due to many returns. Some items I have ordered have either come defective, opened or not what I expected. How is it my fault if any of this happens? I have been a faithful Amazon customer and I am very disappointed. All I want is my account to be re-opened. Any help would greatly be appreciated.
You must have an inordinately high return rate, compared to purchases. I spent thousands on Amazon last year and returned a few things. Your return rate must have been more often than not.
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By MDD, 10-Jun-2012 21:03 America/Los_Angeles Permalink Report abuse
In reply to Y. Jenkins19-May-2012 02:07 America/Los_Angeles
I received an e-mail from Amazon stating that my account has been closed due to many returns. Some items I have ordered have either come defective, opened or not what I expected. How is it my fault if any of this happens? I have been a faithful Amazon customer and I am very disappointed. All I want is my account to be re-opened. Any help would greatly be appreciated.
Why would you want your account to be re-opened when, by your own words, you find a huge percentage of your Amazon orders to be "defective" [my paraphrase]?? Could it be that you like the fact that Amazon is mostly buyer-centric and you enjoyed taking advantage of that?
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By Derrick Dodson, 10-Jun-2012 21:27 America/Los_Angeles Permalink Report abuse
Quick question: There are a couple of people posting on here about not having accounts. If you're posting questions on here, don't you HAVE open accounts? Either that or you have access to open accounts.
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By BuyCurious, 11-Jun-2012 05:47 America/Los_Angeles Permalink Report abuse
In reply to MDD10-Jun-2012 21:03 America/Los_Angeles
Why would you want your account to be re-opened when, by your own words, you find a huge percentage of your Amazon orders to be "defective" [my paraphrase]?? Could it be that you like the fact that Amazon is mostly buyer-centric and you enjoyed taking advantage of that?
This letter was posted on another thread:
Hi,
I'm XXXXX of Amazon.com's Executive Customer Relations team.
I've reviewed your account and understand you're concerned about its closure. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account Specialists is correct.
As they mentioned, a careful review of this account and related ones shows you've requested refunds and replacements on a majority of your orders for a variety of reasons.
In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Your Amazon.com account has been closed, and you will no longer be able to shop in our store.
All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.
I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.
Regards,
XXXXXXXX
Executive Customer Relations
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By Official NetNanuNanu, 11-Jun-2012 06:10 America/Los_Angeles Permalink Report abuse
In reply to BuyCurious11-Jun-2012 05:47 America/Los_Angeles
This letter was posted on another thread:
Hi,
I'm XXXXX of Amazon.com's Executive Customer Relations team.
I've reviewed your account and understand you're concerned about its closure. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account Specialists is correct.
As they mentioned, a careful review of this account and related ones shows you've requested refunds and replacements on a majority of your orders for a variety of reasons.
In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Your Amazon.com account has been closed, and you will no longer be able to shop in our store.
All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.
I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.
Regards,
XXXXXXXX
Executive Customer Relations
I think OP may need to become friendly with Walmarts, Targets. Sometimes people get lucky with their behaviors.... but luck does run out!
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By A. Dietz, 11-Jun-2012 06:54 America/Los_Angeles Permalink Report abuse
In reply to BuyCurious11-Jun-2012 05:47 America/Los_Angeles
This letter was posted on another thread:
Hi,
I'm XXXXX of Amazon.com's Executive Customer Relations team.
I've reviewed your account and understand you're concerned about its closure. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account Specialists is correct.
As they mentioned, a careful review of this account and related ones shows you've requested refunds and replacements on a majority of your orders for a variety of reasons.
In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Your Amazon.com account has been closed, and you will no longer be able to shop in our store.
All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.
I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.
Regards,
XXXXXXXX
Executive Customer Relations
Doesn't sound like much room for negotiation here!
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By tatarita, 26-Jul-2012 23:44 America/Los_Angeles Permalink Report abuse
Amazon just closed my account because the amount of returns I have. The fact is I buy sooooo much stuff from amazon and I mostly return baby items that are defective. Customer service never gives me any issues but I never have abused the system. With a baby its really hard form me to go to stores with one car for small baby items. I'm so upset that they will treat any customer like this. I have done soooooo much shopping from amazon. I was reading some comments that I should plead and tell them ill change my ways? Its like target saying you returned defective baby chair , now your banned from our store. I'm so disappointed how I was treated!
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By Jonathan, 27-Jul-2012 00:23 America/Los_Angeles Permalink Report abuse
I've been shopping on Amazon for over a decade. In that time, I can count on one hand the number of returns I've made: once because the product had been damaged in transit, once because the product page listed software as compatible with my system when in fact it wasn't, once because the "new" product was clearly not (the metal was corroded), and once because the product was missing a critical piece. I've also had a handful of other somehow defective products or products missing pieces sent to me over the years, but when I contacted customer service they sent replacements without requiring a return. So, we'll call it about 10 total instances, or less than one per year, for me (Side note: I usually make 1-2 orders per month, each order being 4-8 items).
For Amazon to take notice, the rate of returns had to be pretty high. Now, knowing nothing of your situation other than what you posted, I'm wondering if you noted that the items were defective when you returned them, or if the items weren't actually defective and just didn't meet your expectations. Like I said, I don't know specifics, but those were just the two things that popped into my head first.
In any event, the only thing you can do is talk to customer service and plead your case.
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By A. Dietz, 27-Jul-2012 06:13 America/Los_Angeles Permalink Report abuse
In reply to tatarita26-Jul-2012 23:44 America/Los_Angeles
Amazon just closed my account because the amount of returns I have. The fact is I buy sooooo much stuff from amazon and I mostly return baby items that are defective. Customer service never gives me any issues but I never have abused the system. With a baby its really hard form me to go to stores with one car for small baby items. I'm so upset that they will treat any customer like this. I have done soooooo much shopping from amazon. I was reading some comments that I should plead and tell them ill change my ways? Its like target saying you returned defective baby chair , now your banned from our store. I'm so disappointed how I was treated!
If you decide to plead your case to be reinstated it is critical that you promise to change your behavior and then actually follow through on that. It may mean being more selective about what you order, but it is certainly going to mean you returning far fewer items than you are currently returning. I'm not judging your past behavior or saying this is fair, just telling you that Amazon is not going to reinstate you without a clear, specific promise from you that you won't continue to behave the way you have in the past. Just asking to be reinstated isn't going to work.
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By Bruce *Kindle Kurmudgeon*, 27-Jul-2012 09:17 America/Los_Angeles Permalink Report abuse
In reply to tatarita26-Jul-2012 23:44 America/Los_Angeles
Amazon just closed my account because the amount of returns I have. The fact is I buy sooooo much stuff from amazon and I mostly return baby items that are defective. Customer service never gives me any issues but I never have abused the system. With a baby its really hard form me to go to stores with one car for small baby items. I'm so upset that they will treat any customer like this. I have done soooooo much shopping from amazon. I was reading some comments that I should plead and tell them ill change my ways? Its like target saying you returned defective baby chair , now your banned from our store. I'm so disappointed how I was treated!
You have to return an awful lot of stuff to get banned. In the case of the original poster on this thread, Amazon said he returned items from "a majority of your orders". If you were just returning the occasional defective item Amazon wouldn't have a problem.
It sounds more likely you're ordering things to see if you'll like them, then returning them if you don't - they can't let you do that, as it costs them money every time you do. Amazon isn't a window-shopping service.
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Deleted by author, 31-Oct-2012 18:16 America/Los_Angeles
By 80sGuy, 30-Jul-2013 13:57 America/Los_Angeles Permalink Report abuse
In reply to Derrick Dodson10-Jun-2012 21:27 America/Los_Angeles
Quick question: There are a couple of people posting on here about not having accounts. If you're posting questions on here, don't you HAVE open accounts? Either that or you have access to open accounts.
My account has been closed too as of today.
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| Total replies | 294 |
| Initial question | 19-May-2012 02:07 America/Los_Angeles |
| Latest reply | 08-Jun-2014 18:32 America/Los_Angeles |
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