Top critical review
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Poor quality control, on my third replacement oven
on February 11, 2016
My experience with this Breville oven has unfortunately not been positive. Given the overwhelming number of positive reviews here, I must be having the worst luck.
I'm on my third oven, the first two were replaced by Breville support.
The first oven had temp accuracy issues - as verified by two thermometers: an analog oven thermometer as well as a professional thermoworks digital probe thermometer (rated to 700F). The oven was over 15 degrees off the temp I set it at. Further, it could not hit 400F.
The second oven was fine with temp control, but its internal fan didn't work. On both bake and roast settings, the fan did not come on. On the first oven, the fan worked just fine.
I'm now on my third oven. The fan works fine, but again, as verified by the attached pic, the oven is inaccurate in temp. I've had it running for over 15 minutes and it's over 15 degrees off from the target 400F temp.
Breville to this point has been supportive to keep replacing these ovens, but I've just had a very negative experience with a Breville support rep. She claims that the oven is working fine, and that the oven will never sync with the temperatures shown by home thermometers. This is incorrect, as the second synced perfectly, it's just that the fan never worked so I had to send that one back.
She transferred me to a supervisor, who again just repeated the party line, and dismissed the accuracy of the thermometers I used.
I love the capacity of this oven, and want to love the claimed performance. I'm just not getting the temps that the oven claims.
I recommend that you measure your oven temps and hold Breville accountable for their performance. Both the rep and the supervisor dismissed my claims as well as the possibility that quality control could be an issue. I very much appreciate their support policies to replace the ovens, but the bottom line is that each of the three ovens I've gone through have never worked as they should.