Top critical review
Feeling a Bit Cheated
on November 11, 2017
Let me start by saying that I am a HUGE Brother fan. I have an older Brother sewing machine, Brother serger that replaced a Singer, and my husband bought a Brother printer that has replaced another brand based on my experience with Brother. I've recommended Brother many times over and will continue with a caveat.
I have had this particular model about 1 1/2 years ago. My older Brother is going on 15 years old and still running beautifully. I purchased the SE400 thinking that I was upgrading my sewing experience. It is nice that it has an embroidery feature and am learning. The problem comes in with the actual sewing of items, and it doesn't seem to matter what thread, needle or fabric I'm using. The tension has yet to be correct. Not sure why I'm having such difficulties and am not afraid to say its user error but have never had a problem with my older Brother sewing machine.
What happens is the bobbin thread shows through on the top regardless again of thread, tension, needle, or fabric.
I've searched, read, watched, asked questions about the tension on the SE400 and everything says that the bobbin is preset and there are no other adjustments necessary except for the dial up top.
Don't necessarily feel I've wasted my money as I've learned much through my research and have found that upgrading isn't always best. I do, however, feel cheated out of having a new sewing machine that handles all my needs and keep my older one as a backup. The older Brother is an XR-7700.
Can anyone help me so that I might be able to increase the rating and actually enjoy my "new" sewing machine?