Top critical review
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After one year knife broke in half! Wont stand behind product!
on April 30, 2015
Very disappointing... After just over one year, the knives do not stay sharp for very long, but I can sharpen them, that's not a big deal BUT I dropped one of the steak knives on my kitchen hardwood floor and it broke in half ! Cheap cheap cheap! I thought no biggie, I will just ask that Chicago Cutlery send a replacement, their response, "We do not warranty the product if you drop it".... you gotta be kidding me!!! What rotten customer service.
12/15 I just wanted to add- it has now been two years since I bought this knife set, the first steak knife broke the first year, and now we only have four of the eight steak knives left... if you drop one on the floor - I guarantee they will break in half. No use in asking Chicago to replace, they said "misuse" when the first one broke and refused to send a replacement. This is a Company that does not stand behind their products.