Top critical review
3 people found this helpful
Product Great. Amazon Poor.
on June 17, 2013
This isn't a complaint about the product, it's about AMAZON and their packaging and QC practices. (Before Grain is great for my FLUTD cat! )
I have reported broken cases of cat food at least 6 times in the past 2 years, and each time I've reported a broken case, the customer service team always does the right thing by refunding/replacing the item. I'm very understanding of these little mishaps. However, now I have to speak out. In my last shipment, I opened up a perfectly looking box with decent amount of air bubbles inside, only to find that I received a case of cat food with an internal label: "PLZ DMG OUT. THANKS." As I pulled the case out of the box, maggots growing inside the busted cans flowed out and onto my kitchen floor! That's what got delivered to me!
All this can be avoided if they trained their employees to limit 2-3 to a box, and to inspect the product. I've suggested this each time I spoke to Amazon, but each time the person only addresses the immediate issue of the order and not my complaint about their practices. I wish there were proper customer service channels to address their practices other than having to write on a review, because Merrick and Before Grain are great.
Amazon must process thousands of cat food cases weekly, and so I can't understand how this is allowed to happen. I can't be the only one, and errors like this have to be hurting their bottom line. You're lucky my local area does not carry this brand, Amazon. Otherwise I wouldn't be putting up with this BS.